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Web Filtering - Broken Internet

We have multiple clients with the inability to use the Internet, and once we disabled Web Filtering, the Internet traffic resumed. Is this a known issue with the Sophos UTM today 1/8/2021?

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BAlfson over 4 years ago +1

Hi and welcome to the UTM Community! This is not a problem that I've ever seen here or with any of my clients. What version of UTM - 9.705? What do you learn from looking through the Web Filtering…

0 BAlfson over 4 years ago

Hi and welcome to the UTM Community!

This is not a problem that I've ever seen here or with any of my clients. What version of UTM - 9.705?

What do you learn from looking through the Web Filtering log? You can see just the lines with blocks by searching on block. Once you have a few lines with accesses that should not have been blocked, copy them here. We'll then want to see a picture or two of the relevant web filtering Policy.

UPDATE a few minutes later: I just saw another thread about this. It appears that there was a faulty pattern update for some. You should open cases with Sophos Support so that they understand that this is an emergency.

Cheers - Bob
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0 HanspeterHolzer over 4 years ago in reply to BAlfson

Look here:

community.sophos.com/.../web-filtering-suddenly-blocks-everything
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