I'm currently moving from V10.0 channel to the recommended update channel. Through this move, a new engine is installed. I'm having error on many computer, code is 00000067. This code is generic but the message say "unable to uninstall older version".
When checking the log, I get this:
2014-11-17 13:51:05 Info: Uninstall old SAV
2014-11-17 13:51:05 Info: Running Uninstall of previous version using command line: msiexec.exe /x {9ACB414D-9347-40B6-A453-5EFB2DB59DFA} REBOOT=ReallySuppress /qn UNINSTALLDRIVERS=1 UNINSTALLCLASSFILTER=0 UNINSTALLBOOTDRIVERS=1 UNINSTALLKMSDRIVERS=1 CHECKFORSCF=0 INSTALLINGVERSION="10.3.11" /Lvp "C:\WINDOWS\TEMP\Sophos Anti-Virus Uninstall log.txt"
2014-11-17 13:51:05 Info: Finished waiting for Uninstallation of previous version. Status returned was 0l.
2014-11-17 13:51:05 Info: Detected version of SAV has major version number: 10
2014-11-17 13:51:05 ERROR: Uninstall of SAV, version = 10, succeeded but IsSAVInstalled is true (10).
2014-11-17 13:51:05 Info: Restore user groups
2014-11-17 13:51:05 Warning: Failed to rename a temp group, continuing (0x80004005)
2014-11-17 13:51:05 ERROR: Upgrade failure
2014-11-17 13:51:05 Info: Set Update Failed
Is there a way to fix that? Thank you
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