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Endpoint Protection: Timeout was reached ?

jlan
Hi

apparently i cant get EP get to work - any ideas ? 
[:S]

TY

2014:06:15-08:11:20 mail-2 epsecd[8406]: W main::_log:432() => severity="warn" sys="System" sub="eplog" name="Listing [d3ceb6c1-2964-36a3-90ef-d6598cadecf0-wdx-2964.broker.sophos.com/.../] failed with return code 28: Timeout was reached SSL connection timeout
2014:06:15-08:14:17 mail-2 epsecd[1020]: >=========================================================================
2014:06:15-08:14:17 mail-2 epsecd[1020]: E id="4281" severity="crit" sys="System" sub="epsecd" name="Unexpected error: Can't locate object method "close" via package "GLOB" at /Epsec/Logic/Client.pm line 1423." effect="Can't talk to Sophos LiveConnect"
2014:06:15-08:14:17 mail-2 epsecd[1020]:
2014:06:15-08:14:17 mail-2 epsecd[1020]: 1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
2014:06:15-08:14:17 mail-2 epsecd[1020]: 2. Epsec::Logic::Client:[:$]n_error:1446() /Epsec/Logic/Client.pm
2014:06:15-08:14:17 mail-2 epsecd[1020]: 3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
2014:06:15-08:14:17 mail-2 epsecd[1020]: 4. main::top-level:63() client.pl
2014:06:15-08:14:17 mail-2 epsecd[1020]:  severity="warn" sys="System" sub="eplog" name="Listing [d3ceb6c1-2964-36a3-90ef-d6598cadecf0-wdx-2964.broker.sophos.com/.../] failed with return code 28: Timeout was reached SSL connection timeout
2014:06:15-08:14:48 mail-2 epsecd[8406]: "


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Parents
  • 0
    It sounds like there are two separate issues.

    jlan:
    Is this just an error message in the logs, or is there functionality not working as well?


    Twister:
    have you tried under Computer Management, Manage Groups, selecting "Use Proxy for AutoUpdate" ?


    For both, I am interested in how well Support is able to resolve your problems.  Feel free to PM me with your ticket #.
Reply
  • 0
    It sounds like there are two separate issues.

    jlan:
    Is this just an error message in the logs, or is there functionality not working as well?


    Twister:
    have you tried under Computer Management, Manage Groups, selecting "Use Proxy for AutoUpdate" ?


    For both, I am interested in how well Support is able to resolve your problems.  Feel free to PM me with your ticket #.
Children
  • 0 in reply to Michael Dunn
    It sounds like there are two separate issues.

    Twister:
    have you tried under Computer Management, Manage Groups, selecting "Use Proxy for AutoUpdate" ?
    .


    Sorry my late reply - I missed this during the summer vacation :-)

    No - I have not tried the "Use proxy...!", do you want me to fill in the Ip of the UTM and a username+password here?

    -----

    Best regards
    Martin

    Sophos XGS 2100 @ Home | Sophos v19 Architect

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