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Cannot install Endpoint Protection (UTM 9)

Hello to all you clever people out there,

Under UTM 9.111-7 I managed to set up all the basic connections to be able to run a fairly trivial network system (normally only one "host" or "user" connected to UTM).

The endpoint software was downloaded successfully and saved
to a local disk. However, when trying to run the installation the following log file was generated, with the installer compalinga vout "not being able to establish an internet connection". 

Logfile:
4/18/2014,3:15:26 PM,Information,------------------ Beginning installation of Sophos Anti-Virus and AutoUpdate ------------------,
4/18/2014,3:15:26 PM,Information,Setup version 2.10.4.5,
4/18/2014,3:15:26 PM,Information,Command line: c:\docume~1\mynard\locals~1\temp\sophos_bootstrap\setup.exe -server mcs1-2449.broker.sophos.com -token *****************,
4/18/2014,3:15:26 PM,Information,Setup program was run from C:\DOCUME~1\Mynard\LOCALS~1\Temp\sophos_bootstrap,
4/18/2014,3:15:26 PM,Information,Checking if Sophos Anti-Virus or Sophos AutoUpdate are installed...,
4/18/2014,3:15:26 PM,Information,Checking if the user is a member of the Administrators group...,
4/18/2014,3:15:26 PM,Information,Starting wizard to collect information from user...,
4/18/2014,3:15:30 PM,Information,Starting the install sequence.,
4/18/2014,3:15:30 PM,Information,Checking for internet connectivity...,
4/18/2014,3:15:34 PM,Success,Successfully connected to the URL http://dci.sophosupd.com/.,
4/18/2014,3:15:34 PM,Information,Checking for internet connectivity...,
4/18/2014,3:15:38 PM,ERROR,Failed to send a WinHttp request. The error code was 12030 (The connection with the server was terminated abnormally).,
4/18/2014,3:15:38 PM,ERROR,An Internet connection could not be established.,
4/18/2014,3:15:41 PM,Information,------------------ Installation program finishing with code 143 ------------------,
Unquote

What I do not understand is that if I comprehend the log file correctly, the connection is initially estatablished, but lost somewhat later on.

I do have to note, reading all the threads that I previously had a competing product on the user computer, but canned it because the antivirus warned in some cases about viruse being found, but not remove them??

Anyone with experience for a guess please?   It will be highly appreciated. https://www.astaro.org/images/smilies/confused.gif

Thanks a million

Mynard


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Parents
  • Try this:
    Uninstall completely from windows.
    Go to UTM, Endpoint Protection, Mange Groups
    Edit, and select "Use Proxy for AutoUpdate" then add the proxy information (eg UTM details).
    Now download fresh and install again.

    If this fixes the issue, than the underlying cause is that the Endpoint auto-update process (which it uses during install do download the rest of the install package) is having trouble either auto detecting the proxy or authenticating with it.
Reply
  • Try this:
    Uninstall completely from windows.
    Go to UTM, Endpoint Protection, Mange Groups
    Edit, and select "Use Proxy for AutoUpdate" then add the proxy information (eg UTM details).
    Now download fresh and install again.

    If this fixes the issue, than the underlying cause is that the Endpoint auto-update process (which it uses during install do download the rest of the install package) is having trouble either auto detecting the proxy or authenticating with it.
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