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Virus scan failed message on a clients laptop

One of our users is not able to download anything. He's using IE and has Endpoint protection enabled.
For everything he's trying to download he gets a Virus scan failed message and no download.
How can I have him download anyways?
Laptop is not in my neighbourhood, so I cannot easily get to him now.

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0 apijnappels over 11 years ago

That's a good idea. Will try to do that and see what happens....

Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.
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0 apijnappels over 11 years ago

That's a good idea. Will try to do that and see what happens....

Managing several Sophos UTMs and Sophos XGs both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

Sometimes I post some useful tips on my blog, see blog.pijnappels.eu/category/sophos/ for Sophos related posts.
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Virus scan failed message on a clients laptop

Submitted a Tech Support Case lately from the Support Portal?