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Virus scan failed message on a clients laptop

apijnappels
One of our users is not able to download anything. He's using IE and has Endpoint protection enabled.
For everything he's trying to download he gets a Virus scan failed message and no download.
How can I have him download anyways?
Laptop is not in my neighbourhood, so I cannot easily get to him now.


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  • 0
    You may change the profile in the UTM. Depends on what you have configured (Web Control enabled?), might help to disable Web Protection in the AntiVirus profile. Of course you should create a new profile and not alter the general profile for all your other clients.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Reply
  • 0
    You may change the profile in the UTM. Depends on what you have configured (Web Control enabled?), might help to disable Web Protection in the AntiVirus profile. Of course you should create a new profile and not alter the general profile for all your other clients.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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