Every single time I attempt to activate Endpoint protection on a new install I get the following error "No response from Sophos LiveConnect" "Do you want to wait 30 more seconds to finish the request" (See Attachment) I have already: Waited 10 full minutes clicking the retry every time it pops up. Created a transparent proxy exception for sophos live connect / sophos Services Configured firewall exceptions. Tried with outbound firewall and web filtering disabled. Is there something I am missing (I am coming from Untangle) I am running 9.105-9 Software version. The log is completely empty from what I can see. This seems to relate to my issue: https://community.sophos.com/products/unified-threat-management/astaroorg/f/59/t/55965 Any help would be appreciated. Thanks, Kyle

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Endpoint Protection not enabling

Every single time I attempt to activate Endpoint protection on a new install I get the following error "No response from Sophos LiveConnect" "Do you want to wait 30 more seconds to finish the request"
(See Attachment)

I have already:

Waited 10 full minutes clicking the retry every time it pops up.
Created a transparent proxy exception for sophos live connect / sophos Services
Configured firewall exceptions.
Tried with outbound firewall and web filtering disabled.

Is there something I am missing (I am coming from Untangle)

I am running 9.105-9 Software version. The log is completely empty from what I can see.

This seems to relate to my issue:
https://community.sophos.com/products/unified-threat-management/astaroorg/f/59/t/55965

Any help would be appreciated.

Thanks,
Kyle

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0 BrucekConvergent over 11 years ago

Final Update: They got the problem sorted last night, Endpoint Activations are working again.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 kyle5281 over 11 years ago in reply to BrucekConvergent

Final Update: They got the problem sorted last night, Endpoint Activations are working again.
Its definitely fixed now. I was finally able to activate my endpoint. I appreciate you opening the support case. [:D]

Thanks,
Kyle
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0 kyle5281 over 11 years ago in reply to BrucekConvergent

Final Update: They got the problem sorted last night, Endpoint Activations are working again.
Its definitely fixed now. I was finally able to activate my endpoint. I appreciate you opening the support case. [:D]

Thanks,
Kyle
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Endpoint Protection not enabling

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