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Endpoint lose exeptions...

Hi,
We have around 50 Clients / Server prorected with Utm Endpoint Security.
On some of them we make some expeptions for ondemand and sheduled Scan Setup directly on client. But after some time this expeptions got lost!!! List is empty then.

I think this happens after or throught an update of Clientsoftware -Utm Version not Change-, but dont now Sure if so.

Anyone Else got this Problem? UTM has latest Firmware installed.

Regards Gerald

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0 BrucekConvergent over 12 years ago

Your best bet for this issue is to start a support case with Sophos support; since much of the control of what happens to the clients is based out in the Sophos cloud.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 gfreiler over 11 years ago

Hi
the Problem is solved!
If you setup exeptions directly on endpoint the exeptions will be overwriten if you move the endpoint to an other group!

So ALWAYS set up exeptions on UTM and take care if you move clients to an other group!

Br
Gerald
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0 wingman over 11 years ago

thanks for the update
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Endpoint lose exeptions...

Submitted a Tech Support Case lately from the Support Portal?