Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 5 replies
  • Subscribers 3 subscribers
  • Views 2009 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Endpoint Protection cannot download agent

turboizzy
I cannot download the endpoint agent, have tried everything that have been suggested in the posts posted by others. I have tried disabling and enabling endpoint protection to no avail.

Keep getting the "The requested URL /agent/ was not found on this server" page, also endpoint logs displays:

2013:03:25-14:23:48 asl-rmc epsecd[7013]: W id="4281" severity="warn" sys="System" sub="epsecd" name="Broker closed the connection at /Epsec/Logic/Client.pm line 1120." effect="Can't talk to Sophos LiveConnect"
2013:03:25-14:23:48 asl-rmc epsecd[7013]: I id="4210" severity="info" sys="System" sub="epsecd" name="Sleeping for 120 seconds"


Any helpd appreciated


This thread was automatically locked due to age.
  • 0
    Just wait for 1 or 2 days.

    From time to time Sophos has problems with some of its broker servers (still some kind of beta feeling :mad[:)]...

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
  • 0 in reply to scorpionking
    Typically, if you wait about an hour after you initially register the Endpoint module on your UTM, the downloads become available.  Sometimes there is a lag between registration and the creation of the package on the broker services hosts, at least that's been my experience.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to BrucekConvergent
    Thanks guys, will see if it works.
  • 0
    still nothing, tried to disable and enable endpoint protection but I cannot disable endpoint protection. It just hangs when I try to disable it and nothing appears in the logs.
  • 0
    Same on my side. Still trying to get it run on my box for a couple of days now. 

    Will wait too [:)]
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?