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Cant make an Exception work

Hi
I have a file that is being flagged as a PUA that I want to keep, NirCmd (nircmd.exe). I'm trying to create an exception to stop it from being flagged.

I created 2, even uploaded a copy to the suspicious file exception .

I still get
- Threat: Adware or PUA 'NirCmd' (of type Other) has been detected.
Status: Cleanupable
Action: Blocked
Scan type: Unknown
Type: P UA

I finally had to just turn off PUA scanning all together.

Is there something I'm doing wrong, or a different kind of exception needed?

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0 Michael3245 over 12 years ago

Have you tried allowing it on the endpoint? You should not have to configure it on the utm. To allow it you would need to go to the computer you want this on. Open sophos endpoint go to configure and under that list should be a choice for exexptions i can look and post screen shots soon if you would like. I have to do this for the school i am at they use sophos as well.

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0 Michael3245 over 12 years ago

Have you tried allowing it on the endpoint? You should not have to configure it on the utm. To allow it you would need to go to the computer you want this on. Open sophos endpoint go to configure and under that list should be a choice for exexptions i can look and post screen shots soon if you would like. I have to do this for the school i am at they use sophos as well.

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Cant make an Exception work

Submitted a Tech Support Case lately from the Support Portal?