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How to deinstall Endpoint?

maygyver
Hi,

I try to deinstall Endpoint. But It always says I have no rights to do so.
The User is lokal Admin. The Notebook is not connected to any domain.

Sven


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  • 0
    You have to allow the user the access to Tamper Protection on the client.  The password for the client to unlock Tamper Protection is in the UTM section under Endpoint Protection > Computer Management, and it is under the 'Advanced' tab at the top.

    Copy the password from there (if you have not changed it, the default will be what is listed in the description), and open the client on the notebook.  Under the Tamper Protection area on the main screen, click 'Authenticate User' and paste the password there, or type it and hit OK.

    Once you authenticate, then you can remove the program as you normally would from the Control Panel on the client, and then remove it from UTM.

    XG 19.5 GA 64-bit | Intel Xeon 4-core v3 1225 3.20Ghz
    16GB Memory | 500GB SSD HDD | GB Ethernet x5

  • 0 in reply to Amodin
    Amodin is missing a few steps:

    1)  If you have tamper protection enabled, disable it on the client by entering the tamper protection password, then uncheck tamper protection on the client side.  If you do not uncheck (disable) tamper protection completely, you will be prevented from uninstalling; merely authenticating is not enough.

    2)  Uninstall the MCS, then AV, then the Update services

    3)  Reboot

    4)  Manually delete all data from the C:\ProgramData\Sophos folder (this is under Vista / Windows 7, this data is stored elsewhere on XP clients, I believe under the local all users\application data\sophos folder, or something like that.)

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

Reply
  • 0 in reply to Amodin
    Amodin is missing a few steps:

    1)  If you have tamper protection enabled, disable it on the client by entering the tamper protection password, then uncheck tamper protection on the client side.  If you do not uncheck (disable) tamper protection completely, you will be prevented from uninstalling; merely authenticating is not enough.

    2)  Uninstall the MCS, then AV, then the Update services

    3)  Reboot

    4)  Manually delete all data from the C:\ProgramData\Sophos folder (this is under Vista / Windows 7, this data is stored elsewhere on XP clients, I believe under the local all users\application data\sophos folder, or something like that.)

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

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