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[9.00x] Endpoint appear as offline

wingman
Hi All

I've just noticed that the endpoint client for a user is able to update itself but according to the UTM the device is offline for the past 13 days!

I've tried to restart the service with no luck.Sophos live connect works fine. It's only the client that appears to be offline 

2012:09:28-19:57:14  epsecd[5105]: >=========================================================================

2012:09:28-19:57:14  epsecd[5105]: E id="4280" severity="critical" sys="System" sub="epsecd" name="Error creating socket" ssl_errstr="IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)" syscall_error="Invalid argument"

2012:09:28-19:57:14  epsecd[5105]: 

2012:09:28-19:57:14  epsecd[5105]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm

2012:09:28-19:57:14  epsecd[5105]:  2. Epsec::Logic::Client::_start:77() /Epsec/Logic/Client.pm

2012:09:28-19:57:14  epsecd[5105]:  3. Epsec::Logic::Client:[:$]n_load:40() /Epsec/Logic/Client.pm

2012:09:28-19:57:14  epsecd[5105]:  4. (eval):53() /Epsec/Logic/Base.pm

2012:09:28-19:57:14  epsecd[5105]:  5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm

2012:09:28-19:57:14  epsecd[5105]:  6. main::top-level:62() client.pl

2012:09:28-19:57:14  epsecd[5105]: |=========================================================================


Thanks


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Parents
  • 0
    Even with 9.004-33 I got the following error

    2012:11:15-01:57:09 ****** epsecd[5048]: E id="4281" severity="critical" sys="System" sub="epsecd" name="Broker closed the connection at /Epsec/Logic/Client.pm line 977." effect="Can't talk to Sophos LiveConnect"
    2012:11:15-01:57:09 ****** epsecd[5048]: 
    2012:11:15-01:57:09 ****** epsecd[5048]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-01:57:09 ****** epsecd[5048]:  2. Epsec::Logic::Client:[:$]n_error:1079() /Epsec/Logic/Client.pm
    2012:11:15-01:57:09 ****** epsecd[5048]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2012:11:15-01:57:09 ****** epsecd[5048]:  4. main::top-level:62() client.pl
    2012:11:15-01:57:09 ****** epsecd[5048]: =========================================================================
    2012:11:15-01:59:14 ****** epsecd[5048]: E id="4280" severity="critical" sys="System" sub="epsecd" name="Error creating socket" ssl_errstr="IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)" syscall_error="Invalid argument"
    2012:11:15-01:59:14 ****** epsecd[5048]: 
    2012:11:15-01:59:14 ****** epsecd[5048]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  2. Epsec::Logic::Client::_start:78() /Epsec/Logic/Client.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  3. Epsec::Logic::Client:[:$]n_load:40() /Epsec/Logic/Client.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  4. (eval):53() /Epsec/Logic/Base.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  6. main::top-level:62() client.pl


    2012:11:15-21:49:33 ****** epsecd[5038]: >=========================================================================
    2012:11:15-21:49:33 ****** epsecd[5038]: E id="4280" severity="critical" sys="System" sub="epsecd" name="Error creating socket" ssl_errstr="IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)" syscall_error="Invalid argument"
    2012:11:15-21:49:33 ****** epsecd[5038]: 
    2012:11:15-21:49:33 ****** epsecd[5038]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  2. Epsec::Logic::Client::_start:87() /Epsec/Logic/Client.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  3. Epsec::Logic::Client:[:$]n_load:40() /Epsec/Logic/Client.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  4. (eval):53() /Epsec/Logic/Base.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  6. main::top-level:62() client.pl
    2012:11:15-21:49:33 ****** epsecd[5038]: |=========================================================================
    2012:11:15-21:49:33 ****** epsecd[5038]: E id="4281" severity="critical" sys="System" sub="epsecd" name="No internet connection at /Epsec/Logic/Client.pm line 99." effect="Can't talk to Sophos LiveConnect"
    2012:11:15-21:49:33 ****** epsecd[5038]: 
    2012:11:15-21:49:33 ****** epsecd[5038]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  2. Epsec::Logic::Client:[:$]n_error:1088() /Epsec/Logic/Client.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  4. main::top-level:62() client.pl
    2012:11:15-21:49:33 ****** epsecd[5038]: <>


    Restarting the client did the trick but it seems that something is still broken
Reply
  • 0
    Even with 9.004-33 I got the following error

    2012:11:15-01:57:09 ****** epsecd[5048]: E id="4281" severity="critical" sys="System" sub="epsecd" name="Broker closed the connection at /Epsec/Logic/Client.pm line 977." effect="Can't talk to Sophos LiveConnect"
    2012:11:15-01:57:09 ****** epsecd[5048]: 
    2012:11:15-01:57:09 ****** epsecd[5048]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-01:57:09 ****** epsecd[5048]:  2. Epsec::Logic::Client:[:$]n_error:1079() /Epsec/Logic/Client.pm
    2012:11:15-01:57:09 ****** epsecd[5048]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2012:11:15-01:57:09 ****** epsecd[5048]:  4. main::top-level:62() client.pl
    2012:11:15-01:57:09 ****** epsecd[5048]: =========================================================================
    2012:11:15-01:59:14 ****** epsecd[5048]: E id="4280" severity="critical" sys="System" sub="epsecd" name="Error creating socket" ssl_errstr="IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)" syscall_error="Invalid argument"
    2012:11:15-01:59:14 ****** epsecd[5048]: 
    2012:11:15-01:59:14 ****** epsecd[5048]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  2. Epsec::Logic::Client::_start:78() /Epsec/Logic/Client.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  3. Epsec::Logic::Client:[:$]n_load:40() /Epsec/Logic/Client.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  4. (eval):53() /Epsec/Logic/Base.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
    2012:11:15-01:59:14 ****** epsecd[5048]:  6. main::top-level:62() client.pl


    2012:11:15-21:49:33 ****** epsecd[5038]: >=========================================================================
    2012:11:15-21:49:33 ****** epsecd[5038]: E id="4280" severity="critical" sys="System" sub="epsecd" name="Error creating socket" ssl_errstr="IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)" syscall_error="Invalid argument"
    2012:11:15-21:49:33 ****** epsecd[5038]: 
    2012:11:15-21:49:33 ****** epsecd[5038]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  2. Epsec::Logic::Client::_start:87() /Epsec/Logic/Client.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  3. Epsec::Logic::Client:[:$]n_load:40() /Epsec/Logic/Client.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  4. (eval):53() /Epsec/Logic/Base.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  6. main::top-level:62() client.pl
    2012:11:15-21:49:33 ****** epsecd[5038]: |=========================================================================
    2012:11:15-21:49:33 ****** epsecd[5038]: E id="4281" severity="critical" sys="System" sub="epsecd" name="No internet connection at /Epsec/Logic/Client.pm line 99." effect="Can't talk to Sophos LiveConnect"
    2012:11:15-21:49:33 ****** epsecd[5038]: 
    2012:11:15-21:49:33 ****** epsecd[5038]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  2. Epsec::Logic::Client:[:$]n_error:1088() /Epsec/Logic/Client.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  3. Epsec::Logic::Base::run:60() /Epsec/Logic/Base.pm
    2012:11:15-21:49:33 ****** epsecd[5038]:  4. main::top-level:62() client.pl
    2012:11:15-21:49:33 ****** epsecd[5038]: <>


    Restarting the client did the trick but it seems that something is still broken
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