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[9.00x] Endpoint appear as offline

wingman
Hi All

I've just noticed that the endpoint client for a user is able to update itself but according to the UTM the device is offline for the past 13 days!

I've tried to restart the service with no luck.Sophos live connect works fine. It's only the client that appears to be offline 

2012:09:28-19:57:14  epsecd[5105]: >=========================================================================

2012:09:28-19:57:14  epsecd[5105]: E id="4280" severity="critical" sys="System" sub="epsecd" name="Error creating socket" ssl_errstr="IO::Socket::INET configuration failederror:00000000:lib(0):func(0):reason(0)" syscall_error="Invalid argument"

2012:09:28-19:57:14  epsecd[5105]: 

2012:09:28-19:57:14  epsecd[5105]:  1. Epsec::Utils::Logging::_log:59() /Epsec/Utils/Logging.pm

2012:09:28-19:57:14  epsecd[5105]:  2. Epsec::Logic::Client::_start:77() /Epsec/Logic/Client.pm

2012:09:28-19:57:14  epsecd[5105]:  3. Epsec::Logic::Client:[:$]n_load:40() /Epsec/Logic/Client.pm

2012:09:28-19:57:14  epsecd[5105]:  4. (eval):53() /Epsec/Logic/Base.pm

2012:09:28-19:57:14  epsecd[5105]:  5. Epsec::Logic::Base::run:52() /Epsec/Logic/Base.pm

2012:09:28-19:57:14  epsecd[5105]:  6. main::top-level:62() client.pl

2012:09:28-19:57:14  epsecd[5105]: |=========================================================================


Thanks


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  • 0
    Client still shows as offline  

    2012:10:15-10:28:23 ****** epsecd[9027]: W Epsec::Utils::Logging::_log:59() => id="4212" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"

    2012:10:15-10:28:23 ****** epsecd[9027]: D Epsec::Utils::Logging::_log:59() => id="4210" severity="debug" sys="System" sub="epsecd" name="Sleeping for 300 seconds"

    2012:10:15-10:33:23 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4202" severity="info" sys="System" sub="epsecd" name="Run initialization database"

    2012:10:15-10:33:24 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4247" severity="info" sys="System" sub="epsecd" name="Sending data to Sophos LiveConnect to sync UTM with the Broker"

    2012:10:15-10:33:24 ****** epsecd[9027]: D Epsec::Utils::Logging::_log:59() => id="4206" severity="debug" sys="System" sub="epsecd" name="Synchronizing after backup applied"

    2012:10:15-10:33:24 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4202" severity="info" sys="System" sub="epsecd" name="Run initialization database"

    2012:10:15-10:33:25 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4247" severity="info" sys="System" sub="epsecd" name="Sending data to Sophos LiveConnect to sync UTM with the Broker"



    Not sure why sophos liveconnect send a "quit" message to the client? (Assuming that's the correct interpretation of the message)
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  • 0
    Client still shows as offline  

    2012:10:15-10:28:23 ****** epsecd[9027]: W Epsec::Utils::Logging::_log:59() => id="4212" severity="warn" sys="System" sub="epsecd" name="Quit recieved from Sophos LiveConnect"

    2012:10:15-10:28:23 ****** epsecd[9027]: D Epsec::Utils::Logging::_log:59() => id="4210" severity="debug" sys="System" sub="epsecd" name="Sleeping for 300 seconds"

    2012:10:15-10:33:23 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4202" severity="info" sys="System" sub="epsecd" name="Run initialization database"

    2012:10:15-10:33:24 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4247" severity="info" sys="System" sub="epsecd" name="Sending data to Sophos LiveConnect to sync UTM with the Broker"

    2012:10:15-10:33:24 ****** epsecd[9027]: D Epsec::Utils::Logging::_log:59() => id="4206" severity="debug" sys="System" sub="epsecd" name="Synchronizing after backup applied"

    2012:10:15-10:33:24 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4202" severity="info" sys="System" sub="epsecd" name="Run initialization database"

    2012:10:15-10:33:25 ****** epsecd[9027]: I Epsec::Utils::Logging::_log:59() => id="4247" severity="info" sys="System" sub="epsecd" name="Sending data to Sophos LiveConnect to sync UTM with the Broker"



    Not sure why sophos liveconnect send a "quit" message to the client? (Assuming that's the correct interpretation of the message)
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