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Endpoint Protection not updating or showing in UTM

I installed a new endpoint over the weekend and one on Friday, neither show up in the UTM and in the updating log I get

Sophos AutoUpdate could not continue because no valid update locations were defined.

I tried to run the installer again but still didn't take, configure updating has no details and is greyed out so I can't copied the details from another machine.

Any idea how to fix this?

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0 wingman over 12 years ago

check this for more information: https://community.sophos.com/products/unified-threat-management/astaroorg/f/59/t/55906
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0 wingman over 12 years ago

check this for more information: https://community.sophos.com/products/unified-threat-management/astaroorg/f/59/t/55906
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Endpoint Protection not updating or showing in UTM

Submitted a Tech Support Case lately from the Support Portal?