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Endpoint Protection not updating or showing in UTM

akp982
I installed a new endpoint over the weekend and one on Friday, neither show up in the UTM and in the updating log I get

Sophos AutoUpdate could not continue because no valid update locations were defined.

I tried to run the installer again but still didn't take, configure updating has no details and is greyed out so I can't copied the details from another machine.

Any idea how to fix this?


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  • 0
    Uninstall Endpoint Protection (all 3 components), reboot your PC.
    Then delete the folder "Sophos" under c:\ProgramData (Windows Vista/7) or c:\Program Files (Windows XP). If you can't delete the folder, do another reboot.
    Now reset the Registration Token in WebAdmin (Advanced section of Endpoint Protection) and download the Full Installer again.

    Don't alter the file name in any way!

    Now install again. It should work.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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  • 0
    Uninstall Endpoint Protection (all 3 components), reboot your PC.
    Then delete the folder "Sophos" under c:\ProgramData (Windows Vista/7) or c:\Program Files (Windows XP). If you can't delete the folder, do another reboot.
    Now reset the Registration Token in WebAdmin (Advanced section of Endpoint Protection) and download the Full Installer again.

    Don't alter the file name in any way!

    Now install again. It should work.

    ----------
    Sophos user, admin and reseller.
    Private Setup:

    • XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)
    • UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
Children
  • 0 in reply to scorpionking

    Now reset the Registration Token in WebAdmin (Advanced section of Endpoint Protection) and download the Full Installer again.

    Don't alter the file name in any way!


    If i reset the token all my current installs will kick up a fuss though?

    I havn't renamed the file since downloading and using it to install on the other 129 devices its currently working on.

    Filename matches the key

    Logged in as domain admin, so not a permissions thing

    Error in logs shows the same issue, in which it can't find / contact update server but rest runs and installs ok 24/09/2012,10:44:20,ERROR,There was an unexpected problem with the installation of Sophos Endpoint Security and Control. Details: The updating policy failed to arrive in the expected time,

    Acording to the confirm its trying to use https://mcs1-5804.broker.sophos.com/sophos/management/ep which can be pinged and browsed

    All ports are open
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