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How to decrease installed licenses?

I tried out Endpoint Protection in UTM 9 using several PCs for test purpose. But when I uninstall a client, the number of used licenses does not decrease. How to fix that?

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0 wingman over 12 years ago

Have you unistalled the client from the pc and from the UTM as well?
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0 ol@fson over 12 years ago in reply to wingman

Thanks! That was missing, I thought a client would report itself as being uninstalled and so detected by the UTM.

This is how I successfully deleted the client and released the license:

1.
Stop all "Sophos" services (using services.msc)

2.
Uninstall in that order:
Sophos Antivirus
Sophos Auto Update
Sophos Management Communication System

3.
Delete hidden folder "C:\ProgramData\Sophos"

4.
Delete the computer in UTM web interface under
Endpoint Protection -> Computer Management -> Manage Computers
It then takes some time until the registration of that computer is undone.
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0 ol@fson over 12 years ago in reply to wingman

Thanks! That was missing, I thought a client would report itself as being uninstalled and so detected by the UTM.

This is how I successfully deleted the client and released the license:

1.
Stop all "Sophos" services (using services.msc)

2.
Uninstall in that order:
Sophos Antivirus
Sophos Auto Update
Sophos Management Communication System

3.
Delete hidden folder "C:\ProgramData\Sophos"

4.
Delete the computer in UTM web interface under
Endpoint Protection -> Computer Management -> Manage Computers
It then takes some time until the registration of that computer is undone.
Cancel
Vote Up 0 Vote Down

Cancel

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How to decrease installed licenses?

Submitted a Tech Support Case lately from the Support Portal?