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All Endpoints showing as off-line

Hi all,

I just noticed that my endpoints are showing as offline and I noticed this error in my endpoint log.

 utm epsecd[5156]: E id="4281" severity="critical" sys="System" sub="epsecd" name="Broker closed the connection at /Epsec/Logic/Client.pm line 915." effect="Can't talk to Sophos LiveConnect"

2012:08:15-03:09:40

Things have been going well until I noticed this. Looks like updates are happening. Is there an issue with LiveConnect?

Thanks,
Paul

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0 akp982 over 12 years ago

Might just be the broker is down atm... The one i'm using is pretty temperamental, it will come back up eventually...
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0 PaulHolt over 12 years ago in reply to akp982

Deleted the 'Sophos' directory from 'Application Data' directory and that fixed the issue with not showing in the UTM console. I first tried deleting the 'Sophos' directory from 'Programs Files' but that doesn't help.

All is well for now.

Paul
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0 PaulHolt over 12 years ago in reply to akp982

Deleted the 'Sophos' directory from 'Application Data' directory and that fixed the issue with not showing in the UTM console. I first tried deleting the 'Sophos' directory from 'Programs Files' but that doesn't help.

All is well for now.

Paul
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0 BrucekConvergent over 12 years ago in reply to PaulHolt

Sorry, the ProgramData directory is only available on Vista and up OSs... I guess I should've mentioned that if you were on XP you'd need to look under the Application Data folder [:)]

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 RFCat_vk_01 over 12 years ago in reply to BrucekConvergent

A slightly different problem.
I have two MS OS running under Parallels on a MAC. One XP and the other W7 64, both update Sophos regularly when online.
The issue is the XP one never shows up as being online in the UTM EP panel.

Ian[:)]
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All Endpoints showing as off-line

Submitted a Tech Support Case lately from the Support Portal?