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Reinstall Endpoint Control Agent failed

ehofstede
Hello,

I have reinstalled my Astaro machine with the official released UTM V9 version. It was running the UTM BETA version. 
I had the Endpoint control agent already installed on my laptop from this UTM Beta test. 
Because I'm not really sure how the agent connects to the ASG/UTM, and it just didn't show up on the UTM anymore, I thought, let's uninstall and reinstall the agent... 

Result from the log file;
 
26-7-2012,12:06:25,Information,Return Code !d! from third-party security software removal tool.,
 26-7-2012,12:06:25,ERROR,A problem was encountered when running the third-party software removal tool. Details: Cancelled installation because existing third-party security software could not be uninstalled.,
 26-7-2012,12:06:28,Information,------------------ Installation program finishing with code 118 ------------------,
 
Now I'm really wondering, what software is it talking about? The old agent is uninstalled and there is nothing else there, as far as I know... The first time installation wasn't a problem either...

Does anybody have a clue?


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  • 0 in reply to Scott_Klassen
    That reminds me; make sure you add "sophosupd.com" to the built-in broker (Sophos) exception list in your proxy Exceptions -- this will ensure a smoother update process for the clients.

    CTO, Convergent Information Security Solutions, LLC

    https://www.convergesecurity.com

    Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries.  Use the advice given at your own risk.

  • 0 in reply to Scott_Klassen
    There're "cloud" broker servers that the clients and the UTM connect to for sharing information, but the clients don't communicate directly with the UTM and vice versa.


    Thanks for the information Scott, so if I understand it correctly, when I configure the UTM with policies for clients (turn off DVD/USB etc) the UTM sends the policies to Sophos and the client connects to Sophos to recieve the policies? Is that right?
  • 0 in reply to BrucekConvergent
    That reminds me; make sure you add "sophosupd.com" to the built-in broker (Sophos) exception list in your proxy Exceptions -- this will ensure a smoother update process for the clients.


    There is an exeption rule for Sophos already, I added sophosupd.com to that list. Unfortunately I'm not yet at the point of updating, still stuck at the install... [;)]

    Thanks though for the reminder, maybe Sophos can add this exception in a next up2date...

    Regards,
    Erwin.
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