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Reinstall Endpoint Control Agent failed

Hello,

I have reinstalled my Astaro machine with the official released UTM V9 version. It was running the UTM BETA version.
I had the Endpoint control agent already installed on my laptop from this UTM Beta test.
Because I'm not really sure how the agent connects to the ASG/UTM, and it just didn't show up on the UTM anymore, I thought, let's uninstall and reinstall the agent...

Result from the log file;

26-7-2012,12:06:25,Information,Return Code !d! from third-party security software removal tool.,
26-7-2012,12:06:25,ERROR,A problem was encountered when running the third-party software removal tool. Details: Cancelled installation because existing third-party security software could not be uninstalled.,
26-7-2012,12:06:28,Information,------------------ Installation program finishing with code 118 ------------------,

Now I'm really wondering, what software is it talking about? The old agent is uninstalled and there is nothing else there, as far as I know... The first time installation wasn't a problem either...

Does anybody have a clue?

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0 BrucekConvergent over 12 years ago

Yeah, this is documented elsewhere in one of the forums:

1)  Uninstall the Sophos software from the laptop (all of it, not just the AV package -- uninstall the AutoUpdate and Management Communications System bits as well) -- reboot after this.
2)   If on Windows Vista / 7 go to your C:\ProgramData folder and delete the Sophos folder.
3)  Now install the new Sophos AV client (use the new package that you get from the link on the UTM).

All done!

I'd probably re-generate the keys, etc. in the advanced section of endpoint security as well (before doing step 3 above)... at some point during the beta, the broker DB at Sophos got a little goofed up, though I think they said they fixed it... I'd regenerate anyway for good measure.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 12 years ago

Yeah, this is documented elsewhere in one of the forums:

1)  Uninstall the Sophos software from the laptop (all of it, not just the AV package -- uninstall the AutoUpdate and Management Communications System bits as well) -- reboot after this.
2)   If on Windows Vista / 7 go to your C:\ProgramData folder and delete the Sophos folder.
3)  Now install the new Sophos AV client (use the new package that you get from the link on the UTM).

All done!

I'd probably re-generate the keys, etc. in the advanced section of endpoint security as well (before doing step 3 above)... at some point during the beta, the broker DB at Sophos got a little goofed up, though I think they said they fixed it... I'd regenerate anyway for good measure.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 ehofstede over 12 years ago in reply to BrucekConvergent

1)  Uninstall the Sophos software from the laptop (all of it, not just the AV package -- uninstall the AutoUpdate and Management Communications System bits as well) -- reboot after this.
2)   If on Windows Vista / 7 go to your C:\ProgramData folder and delete the Sophos folder.
3)  Now install the new Sophos AV client (use the new package that you get from the link on the UTM).

Thanks for your sugestions Bruce, I have done all this, nothing of Sophos was installed anymore, I had to delete the folder in c:\programdata though. I did that, rebooted. I'm running Windows 7 64Bit, in case you were wondering...

I'd probably re-generate the keys, etc. in the advanced section of endpoint security as well (before doing step 3 above)... at some point during the beta, the broker DB at Sophos got a little goofed up, though I think they said they fixed it... I'd regenerate anyway for good measure.

I did that too, I re-generated the keys... After re-generating the keys I downloaded the full (.exe) package again and tried to install, without luck, still the same error message... [:(]

Do you have any more clues? [:S]

Thanks!
Regards,
Erwin.
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