How can I reset a RED 15 device back to factory defaults

Hi Christoph,

Do you want to reset RED to factory default? Then that is not possible as RED cannot be configured. It is managed via UTM.

Thanks 

Is there a way to reset the RED via UTM? I lost the unlock code.

Of course I can restore the settings from the crashed UTM and try to unlock the RED device. But I then have to restore the actual settings again.

Hi,

If you lost the unlock code, drop a mail at support@sophos.com and provide them the RED ID.

Thanks

Hi,

If you lost the unlock code, drop a mail at support@sophos.com and provide them the RED ID.

Thanks