Guest User!

You are not Sophos Staff.

Thread Info
  • Locked Locked
  • Replies 8 replies
  • Subscribers 6 subscribers
  • Views 31300 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

RED15 reconfiguring

BjoernStoehr

Hi,

i have little problem in reconfiguring our RED15 device. It is the first RED device we have.

I configured it for testing purposes for my home network. At home i have no DHCP Server, so i configured a static ip like (192.168.179.20/24) and used the "manual per USB". At home plugged in the usb stick and everything works fine. The RED tunnel is up and i can connect to the company site.

Now i want to reconfigure the RED for another location. What i´ve done is to delete the red and configured it again with another static ip. (i used the unlock code which is generated the first time) Downloaded the file and put it on the usb stick. Booted the RED but it can´t reach the router. Hmm, tried another usb stick. Nothing. Took the RED back to my home and there it works again. It would not update the config with the new ip for new location. Ok, then i tried it without an unlock code (only needed when connecting to a new utm?) nothing. It won´t work with a new config file.

I deleted the RED again and made an new config, therefore i got a new unlock code. Which code is now active, because the config is the first config never updated, but in utm i have now the 3rd config?

Now i am a little confused.

Thanks a lot

Bjoern

PS: is there a way to get output from the console port? logging or something?



This thread was automatically locked due to age.
Parents

  • I have the same problem. I've now tried to configure three RED 15s with static IPs at 3 locations with the same unfortunate result.

    1.) add RED 15 to UTM on DHCP network - works normally.
    2.) change DHCP config to Static - tunnel drops, red reboots, comes ALL THE WAY up. All lights solid and UTM shows it's up but it won't pass traffic.
    3.) Move RED 15 to connection where the static IP is valid - Boots to Router, then Internet & Red System lights blink and it reboots, over and over.

    This appears to be a bug. I've asked my vendor to open a ticket with Sophos.

  • in reply to simulant
    I have similar issues to the one outlined by simulant. Anytime I'm using a RED15 in a static IP setting, it eventually ends with red system blinking, green Internet also blinking, router solid green...and a reboot.
Reply Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?