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REDs are disconnecting

BjoernStoehr

Hello,

since 3-4 weeks we have trouble with our RED tunnels. They are disconnecting very often. We changed nothing. The only thing we´ve done is the newest firmware 9.705-3. The disconnects appear without disconnecting from the WAN interfaces.

Our setup is redundant. We have 7 locations, each with 2 RED tunnels to each location. Autofailover with OSPF. No problems until now.

Are there known problems with updates in relation to RED tunnels?

What is a good log to watch other than the RED log pingpong...

Thank you

Björn



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Top Replies

  • in reply to BjoernStoehr +1

    Did you guys actually have proof, that the ISP is not messing around this time? 

    tcpdumps of those connections would be helpful from both ends (if possible). 

    As usual, such issues are hard to impossible to solve. 

    Because you need to verify, the connection is dropped, and if you have a tcpdump, which indicates, the packets are not arriving, you can little do, to solve this. Its likely the ISP could have some problems or your router in front of the REDs have issues. 

    This kind of issues are older than RED itself. 

    Jump to answer
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  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    I would request you to open a support case at support.sophos.com with the following log files and support access id. Once you have a support case, please PM me the support case number so that I can help with the follow-up. 

    • confd.log and confd-debug.log
    • mdw.log and mdw-debug.log
    • red.log

    Thanks,

Reply
  • FormerMember
    0 FormerMember

    Hi ,

    Thank you for reaching out to the Community! 

    I would request you to open a support case at support.sophos.com with the following log files and support access id. Once you have a support case, please PM me the support case number so that I can help with the follow-up. 

    • confd.log and confd-debug.log
    • mdw.log and mdw-debug.log
    • red.log

    Thanks,

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