Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 21 replies
  • Subscribers 6 subscribers
  • Views 6417 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SD-RED20 "May not update firmware: Firmware update counter exceeded"

Armin Geisler

Hallo zusammen,

ich habe eine neue SD-RED20, die sich nicht an eine SG105 verbinden will.
Im Log erscheint dann immer die Meldung:

{"message":"May not update firmware: Firmware update counter exceeded","type":"FIRMWARE_UPDATE"},"type":"DISCONNECT"}'
Disconnecting: FIRMWARE_UPDATE, May not update firmware: Firmware update counter exceeded

Danach wird die RED in der SG105 deaktiviert.

Eine andere SD-RED20 läuft einwadnfrei, Firmware ist 9.705-3

Ich habe bereits mehrmals die RED komplett aus der SG105 gelöscht und neu angelegt und sie auch mal per USB provisioniert - Ohne Erfolg.
Ein Reset brachte auch nichts. Immer mit gleichem Ergebnis.

Hatte das Problem schonmal jemand?

Gruß,

Armin



This thread was automatically locked due to age.
Parents
  • 0

    Hello Armin,

    Thank you for contacting the Sophos community!

    This seems to update an update with the RED itself.

    Try running this command, 

    cc set red use_unified_firmware 0

    After this disconnect and reconnect the RED, if it fails please open a  case with the support and send me the Case ID I think the unit might need to be RMA or case escalated.

    Regards,

  • 0 in reply to emmosophos

    Hi Emmaniel,

    the Case-ID is 03275275.

    Thank you!

    Regards,
    Armin

  • 0 in reply to Armin Geisler

    Hello Armin,

    Thank you for the Case ID.

    Can you reconnected the RED again and use this unlock code. 67nhhsj8

    Let me know if something changes.

    Regards,

  • 0 in reply to emmosophos

    Hello Emmanuel,

    thanks. I connected it again and got th same error message:

    R2000XXXXXXXXXX: command '{"data":{"message":"May not update firmware: Firmware update counter exceeded","type":"FIRMWARE_UPDATE"},"type":"DISCONNECT"}'
    2020:10:30-07:45:11 gw01 red_server[14793]: R2000XXXXXXXXX: Disconnecting: FIRMWARE_UPDATE, May not update firmware: Firmware update counter exceeded
    2020:10:30-07:45:11 gw01 red_server[14793]: id="4202" severity="info" sys="System" sub="RED" name="RED Tunnel Down" red_id="R2000XXXXXXXX" forced="1"
    2020:10:30-07:45:11 gw01 red_server[14793]: R2000XXXXXXXXX is disconnected.
    After that, the RED is disabled in the SG105.
    Regards,
    Armin
  • 0 in reply to Armin Geisler

    Thank you Armin,

    You should receive the form today from the engineer assigned to your case.

    I wanted to ask, would it be possible for me if the RED 20 is not registered to the UTM but still have a valid internet connection, can I registered for testing to my LAB UTM  and Sophos XG?

    Regards,

  • 0 in reply to emmosophos

    Hi Emmanuel,

    yes, i removed it from UTM. You can register it for testing.

    Best regards,
    Armin

Reply Children