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Problems provisioning new RED devices?

someone run into problems installing new devices these days from germany?
Seems my devices (RED15 & RED50) are unable to reach the provisioning server.
I get the message "try prov server" for only half a second. Support say "I checked with the RED ID A3400xxxxxxxxxx and found that this device never contact the provisioning server"
I try it from different networks with different ISP's.



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