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Turning Off Web Protection Altogether

We don't want web filtering at all with our UTM 9 so we turn it off and it doesn't give us the page that says it was blocked but the connection times out and when I look at the live view log it shows blocking the 2 sites we need access to.  How do I either add an exception to the countries it's blocking or just turn off blocking to let the site pass through?  I looked at exceptions, added the sites, still same result.  Log says it's blocking them still even though we don't get the notice on the browser that the site was blocked.



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  • Hi Aron,

    If I understand correctly, you've disabled Web Protection on your UTM 9? If that is the case then you would not be getting a site blocked notice on your browser since the UTM is no longer the proxy for your web traffic. Any site blocks should be then decided by your Firewall rules. Which logs are your looking at?

    To disable, the Web Filtering toggle will be grey and the Global tab will show a red x beside it.

    Thanks,
    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
Reply
  • Hi Aron,

    If I understand correctly, you've disabled Web Protection on your UTM 9? If that is the case then you would not be getting a site blocked notice on your browser since the UTM is no longer the proxy for your web traffic. Any site blocks should be then decided by your Firewall rules. Which logs are your looking at?

    To disable, the Web Filtering toggle will be grey and the Global tab will show a red x beside it.

    Thanks,
    Karlos

    Karlos
    Community Support Engineer | Sophos Technical Support

    Knowledge Base  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.
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