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Cannot connect App Store if ipad/iphone with IOS 11 via Sophos SG310 firewall

Cato Kwok

Hi,

  We are using Sophos SG310 firewall. Users reported that their IPAD/IPhone cannot connect to App Store when using our company Wifi connection. I found that those device are running IOS 11 and it can be fixed temporary by connecting a mobile hotspot once and then reconnect back to our company wifi network. However, the IPhone/IPADs are running well if they are not IOS version 11.

  How can I fix that issue? Thanks

Cato



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