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AP15C not being detected by the UTM

Hello,

We just installed one AP15C and hooked it up to one of our REDs (Lets say to RED_01). Under Wireless Global Settings, Allowed Interface has RED_01 allowed.

We assumed that the AP will show up automatically under Pending access points. However, it didn't. Whats the resolution? We can't figure out how to add the AP to our network.

Thanks!

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0 Prakhar Jalan over 7 years ago

Update - the RED_01 is in Standard/Split mode and we have added the AP in the Split network section. Still can't get it to show up under Pending Access Points!
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0 giomoda over 7 years ago in reply to Prakhar Jalan

Hey Prakhar.

When you say "I have added the AP in the split network", do you refer to these instructions? If so, which version of the UTM are you on?

Regards,

Giovani
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0 Prakhar Jalan over 7 years ago in reply to giomoda

Hello Giovani,

Yes and we are running UTM Firmware Version 9.505-4.

The RED_01 gave the AP the IP - "x.x.x.196" which was added to the static host definitions. We also added RED_01 in the allowed interfaces under Wireless Protection > Global Settings. Also, the AP was added to the Split Networks under RED Management > Client Management > RED_01 Edit Screen.

Thanks!
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0 Prakhar Jalan over 7 years ago in reply to giomoda

Hello Giovani,

Yes and we are running UTM Firmware Version 9.505-4.

The RED_01 gave the AP the IP - "x.x.x.196" which was added to the static host definitions. We also added RED_01 in the allowed interfaces under Wireless Protection > Global Settings. Also, the AP was added to the Split Networks under RED Management > Client Management > RED_01 Edit Screen.

Thanks!
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