Reset packages

Vasileios, does #1 in Rulz provide any insight?

Cheers - Bob

Hi BAlfson,

this was very insightful! I made a bookmark of it!

I am afraid it is not the case. I also asked Sophos Support but they haven't come back to me yet...

In the meantime, look at this:

Status: Enabled Firewall is active with 77 rules
Status: Disabled Intrusion Prevention is inactive

Status: Disabled Web Filtering is inactive
Status: Disabled Network Visibility is inactive
Status: Disabled SMTP Proxy is inactive
Status: Disabled POP3 Proxy is inactive

Status: Disabled RED is inactive
Status: Disabled Wireless Protection is inactive
Status: Enabled Endpoint Protection is active, Sophos LiveConnect is enabled, 0 endpoints, 0 threat alerts, 0 out-of-date alerts

Status: Enabled Site-to-Site VPN is active with 5 of 6 tunnels
Status: Enabled Remote Access is active with 2 online users

Status: Disabled Web Application Firewall is inactive

Status: Disabled Sophos UTM Manager is not configured
Status: Disabled Sophos Mobile Control is inactive

Status: Enabled HA/Cluster is active in mode HA with 2/2 nodes
Status: Disabled Antivirus is inactive
Status: Disabled Antispam is inactive
Status: Disabled Antispyware is inactive

I didn't read your original question closely enough the first time.  The UTM won't send anything to the Server.  The SYN packet came from the client and was relayed by the UTM. Or, are you talking about the HTML5 remote access service?

What do you want to happen on the server after the remote user disconnects from the VPN without signing off the session open on the server?

Cheers - Bob

Hi Bob,

i just had a conversation with Sophos Support since this was for a real device under contract but they were not able to help me.

The issue is: we have customers that initiate a TCP connection with a server. UTM is in between doing NATing or just FWing (depends on the type of connection we get). The customers do not disconnect the session for some specific amount of time (e.g. 2 hours).

However, UTM does disconnect the session as it sees it dead. UTM does not inform either ends (the server or the user) that the connection has been disconnected. The user tries to create a new connection in, which then establishes a new connection with the server instead of continuing the previous one. The result is several connections from the same user. This is causing issues to the way our system works.

What i really would like is a way to keep the connection alive for a specific NAT rule even if the connection is not active.

In SonicWall that was possible:

There should be a way also in UTM even if it doesn't have a GUI way of doing it.

PM me the case# and I will take a look at it. I was pretty sure that the conntrack is never flushed for the RDP session on disconnection of the VPN session. I will try to get an update whether the provided support information is a behavior/bug in the UTM or it can be raised as a feature request.

Thanks

Try the following, Vasileios, as root at the command line:

cc get packetfilter timeouts

I don't think changing any of those will solve your problem.  I think this would be a feature request - Ideas, but this is the first I've heard of this issue here, so I wouldn't expect anything this year.

Can you be more specific about your DNAT and the type of connection?  In your original post, you said it was via a Remote Access session on the UTM, so I'm not "seeing" what's happening or not.

Cheers - Bob

Hey Bob,

you are absolutely right. It is not about RDP. I used this as an example and to mask the action due to customer usage. These are TCP connections where specific device connects to an HTTP connection but doesn't send data until much later. The systems at both ends know that and expect that. UTM doesn't and i guess doesn't expect it. As a result it closes the connection as dead. I will try to put it as a feature request but it will definitely cause issues if we can't have that.

Hi Vasileiosg,

As far as I understand the issue is related to the TIME_WAIT state in the packetfilter timeouts table. After the disconnection of the session, the UTM will wait for a specific time before flushing the connection completely; this is by default 120 seconds. Does changing anything here helps? Be sure to make a change consulting to the senior support engineer.

Thanks

Thanks!

I would like to try, how do i change the value?

Thanks!

I would like to try, how do i change the value?

Any changes in the cc should come after consulting the Support Team. I would suggest you ask your case owner to consult the senior technical team to set a correct value before making that change as it will affect all the TCP connections in general.

Thanks