Hi,
I installed a SG115W (running 9.409-9) at a client site last week.
All users work on a RD server where some Cisco VPN software is install. The VPN connection is called in to action when they need to do a lodgement through MYOB. The VPN connection works fine when using their old router so it does not appear to be an issue with the 3rd party.
I believe the VPN is IPSec/TCP on port 10000. I've added in the appropriate firewall rules based on that information and have added in the other IPSec VPN service group without luck. I have had a Sophos engineer remote on an troubleshoot it and it sort of stumped him as well. He played with the rules and thought it all looked OK. I even put in an Any - Any - Any rule without luck. I can see some of the traffic being allowed via the logs but it never establishes the connection.
This afternoon I played with disabling IPS and Advanced Threat Protection and re-enabling but setting exceptions without luck.
The client has another lodegement process that uses some other VPN service and I was able to successfully allow that with a rule. Right now, the work around we have in place is for the client to plug their old router in for 10 minutes every day to complete this process.
Any ideas?
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