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SIP is not being sent out via additional IP address on Internet interface

I was trying to configure a SIP trunk on our 3CX (v15 SP3) VoIP system in its own VLAN.

To separate the traffic I have created a new additional IP address on our Internet interface, also created an external (public) DNS entry and wanted to send out all VoIP traffic to the Internet using this additional IP address.

I have created the following...

  • the VLAN on the LAG (SG230 on v9.407-3 with 2x 10GBE) and an interface with an IP address in this VLAN
  • the host definition for the 3CX system
  • a masquerading entry to mask this host via the Internet uplink's additional IP address (at the top)
  • several NAT entries for SIP and RTP
  • VoIP -> SIP is not enabled as it doesn't give me the opportunity to route the traffic through an additional IP address on the interface

While RTP is being sent out via the additional IP address, SIP is being sent out via the primary IP address of the Internet uplink.
And since SIP is being sent out via the primary IP address the SIP trunk provider sends their RTP back to the primary IP address, too.
I can see the SIP packets using TCPDUMP on the UTM going out using the wrong IP address and RTP from the provider coming in on the wrong address.

As a workaround I have changed the NAT rule for incoming RTP packets to forward the ones coming in on the primary IP address - and it works fine.

Is it possible that this is a bug, or just a limitation I didn't know of?



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  • It's not something anyone else has discussed recently.  You probably just have a glitch in your configuration and the NAT rule made up for it.  My guess is that your Policy Route doesn't have the right RTP service.  I bet if you look at things with a new eye, the problem with be obvious.

    Cheers - Bob

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • Thank you, Bob, one of the firmware updates in the following weeks solved this issue.

    Cheers!

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