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Mobile Device Issues

DavidRojas

Hey all,

I'm fairly new to Sophos and firewalls in general (not my forte), and I've been scratching my head over something. 

Everything is set to pretty much default, plus a few URL filtering and Application Control tweaks, but I'm having trouble with an iPhone receiving gmail via the Apple Mail app. When the user switches to LTE, it works fine. On WiFi, it's not working.

For kicks, I created a firewall rule Any (Source) – Any (Service) – Any (Destination) – Allow (Action) but this did nothing. The phone still won't receive anything.

Thoughts? Point me in the right direction?

Thanks for taking the time to answer my newbie question!



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  • 0

    Hi, David, and welcome to the UTM Community!

    Have you tried #1 in Rulz?

    Cheers - Bob

  • 0 in reply to BAlfson

    Yes, I have...

    I'm wondering if this is the culprit (from Web Filtering Logs):

    2016:03:16-21:07:32 atl httpproxy[5399]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.2.112" dstip="" user="" ad_domain="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xdd262000" url="courier.push.apple.com/" referer="" error="Host not found" authtime="0" dnstime="253" cattime="208" avscantime="0" fullreqtime="271166" device="0" auth="0" ua="" exceptions="av,fileextension"

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  • 0 in reply to BAlfson

    Yes, I have...

    I'm wondering if this is the culprit (from Web Filtering Logs):

    2016:03:16-21:07:32 atl httpproxy[5399]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="CONNECT" srcip="192.168.2.112" dstip="" user="" ad_domain="" statuscode="502" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="0" request="0xdd262000" url="courier.push.apple.com/" referer="" error="Host not found" authtime="0" dnstime="253" cattime="208" avscantime="0" fullreqtime="271166" device="0" auth="0" ua="" exceptions="av,fileextension"

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