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VPN issue, need help

I have a guest network which works fine all the time. Recently the I have some visitors who have their own VPN sotftware (Tsystems-NA) and never worked.

Long story short:

Many other company's VPN software works. Even the Deutsche Telekom users who have the same vpn software (different version) from Tsystems

I have ASG220 with 9.315-2, the rules

1 I used Masq before Network --Masq--WAN, also tried network-SNAT--Wan.
2 Firewall rules: network--any--internet, also I tried network--any--wan
3 No content filter on this network.

Don't know why. Should I put another firewall rule like Any--any--network?

Thanks,

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0 BAlfson over 9 years ago

What hints do you get from #1 in Rulz?

Cheers - Bob
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0 fsyong over 9 years ago

I didn't check the intrusion.
No application control enabled.
Checked the firewall log, the computer is keeping looking for the DNS server. Unfortunately , some how, the computer can't access anywhere. "General failure" when I tried to ping gateways. Looks like the tunnel stops at somewhere.
Didn't check the threaten.

Will check for this if the visitors in the office.

Do I need to enable wan---any---network?

Thanks
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0 BAlfson over 9 years ago

Until you know exactly what is in each log, you must check all of the ones listed in #1.

Cheers - Bob
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