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HP ePrint not working

Hi,

I am hoping someone can point me in the right direction. I have several HP Officejet Pro X576dw that supports ePrint and several Chromebooks that are capable of printing to it. Prior to implementing Sophos UTM, it worked very well. However, since I installed our UTM, it no longer works. Does anyone have any suggestions. I did open a few ports related to ePrint such as the following:

Port 161
Port 427
Port 5222
Port 5223

Also, I did whitelist the ip address of the printer that is in my office in Web Protection just in case it was a URL being blocked.

Thanks,

Jahad

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0 BarryG over 10 years ago

Hi,

see https://community.sophos.com/products/unified-threat-management/astaroorg/f/51/t/22065

especially the part about checking the logs.

If you still have questions, please describe your network; e.g. where is the printer in relation to the clients.

Barry
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0 BarryG over 10 years ago

Hi,

see https://community.sophos.com/products/unified-threat-management/astaroorg/f/51/t/22065

especially the part about checking the logs.

If you still have questions, please describe your network; e.g. where is the printer in relation to the clients.

Barry
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