Sophos UTM9
Model: ASG120
Serial: A170613AD6813B7
Firmware version: 9.209-8
Pattern version: 69778
Hello,
When users inside our office try to go to www.murphymckay.com they are unable to reach the website. This is our company website that is hosted on a 3rd party server. I can reach this website from outside of our network. I plugged a laptop directly into the ISP's cable modem, bypassing the Sophos, and I can reach the website. Our firmware was a bit old so I updated the firmware and restarted the firewall. I also unplugged the power cord for 30 seconds. When computers try to do a nslookup for www.murphymckay.com they get the correct ip. The Sophos also shows the correct ip when I go to tools and do a dns lookup.
The issue persists. I also tried a few more things:
- went to web protection > web filtering > policy test > www.murphymckay.com and it says result = allowed
- turned off application control. still unable to access website
- turned off web filtering. Still can not access www.murphymckay.com
I have uploaded the screenshot of the error message that end users see. The message says,
"An error occurred while handling your request. While trying to retrieve the url: www.murphymckay.com the content could not be delivered due to the following condition: Connection to server timed out. Your cache administrator: is administrator@murphymckay.com"
When I look at the web filtering log in the utm, I see this:
2014:11:06-10:36:04 sophosfirewall httpproxy[2034]: id="0002" severity="info" sys="SecureWeb" sub="http" name="web request blocked" action="block" method="GET" srcip="172.16.8.98" dstip="72.249.159.196" user="" statuscode="504" cached="0" profile="REF_DefaultHTTPProfile (Default Web Filter Profile)" filteraction="REF_DefaultHTTPCFFAction (Default content filter action)" size="2530" request="0xe6d7760" url="www.murphymckay.com/favicon.ico" exceptions="av,auth,mime,cache,fileextension,size" error="Connection to server timed out" authtime="0" dnstime="307" cattime="30380" avscantime="0" fullreqtime="60946574" device="0" auth="0" category="105" reputation="neutral" categoryname="Business" application="http"
Does anyone know why this is happening just for this one website? If anyone has any good steps to further troubleshoot this, I would appreciate it.
Andrew
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