I am having a little problem connecting to the WD MyCloud EX4 system (and yes, I know the flaws, this is a home use system with a home license of the firewall, enterprise level issues are not taken into account).
Problem: MyCloud services are available on all devices, except one. The one device that cannot touch the services is the one device that is used to manage it. This problem only occurred AFTER the install of UTM 9.2 device.
Attempts to resolve:
Ping - Replies are great.
Access via WebGUI, fails
Access via WD App, fails (but status of device works, and it is detected on the network via ICMP)
Connect to device directly with static IP configured on laptops (it is already configured on the device), connects perfectly
Verified that all ports used by the device for the services I need are open (21, 20, 443, 80....pretty standard)
Removed excess devices between the firewall and mycloud, no change (basically I moved it up to the top level switch, and removed the slow wireless connection used as a bridge), no change
Contacted WD Support (was as helpfull as peeing against the wind), they stated it had to be a firewall issue
Reformatted problem computer, worked perfectly....ONCE. Fails after updated.
Reformatted problem computer again, connectivity has not been restored like the first time.
Reinstalled all software and updates, just like before I can see the device but not access it.
Ensured firewall was passing all traffic, literally. It is wide open at the moment (not a huge risk as it was the plan, install the firewall and slowly begin restricting access. But this failed immediately upon firewall install).
Reset device to factory default, no change.
Adjusted various settings in the firewall (more than I can count or recall) then restored them once no change was detected. Also ensured that the computer in question is not in a different group or category than other systems on the network, it isn't. No connection to mycloud was restored.
WireShark shows no reply from mycloud device when using this system, but replies are present on all other systems.
Everything else that I wish to use on the network functions perfectly, for all systems.
Firewall Log shows drops for rule 6009, 6003, and 6001 for traffic going to the cloud device (and yet it shows a missing digit in the DST MAC and SRC MAC, could this be the problem?):
2014:04:26-11:16:44 MacFirewall ulogd[2102]: id="2001" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped" action="drop" fwrule="60003" outitf="eth0" srcmac="0:22:4d:af:28:ad" srcip="10.0.0.1" dstip="10.0.0.21" proto="1" length="76" tos="0x00" prec="0xc0" ttl="64" type="5" code="1"
2014:04:26-11:16:44 MacFirewall ulogd[2102]: id="2012" severity="info" sys="SecureNet" sub="packetfilter" name="strict TCP state" action="strict TCP state" fwrule="60009" initf="eth0" outitf="eth0"
srcmac="e4:71:85:2:f3:95" dstmac="0:22:4d:af:28:ad" srcip="10.0.0.21" dstip="10.0.128.107" proto="6" length="48" tos="0x00" prec="0x00" ttl="63" srcport="80" dstport="49190" tcpflags="ACK SYN"
2014:04:26-11:16:46 MacFirewall ulogd[2102]: id="2001" severity="info" sys="SecureNet" sub="packetfilter" name="Packet dropped" action="drop" fwrule="60003" outitf="eth0" srcmac="0:22:4d:af:28:ad" srcip="10.0.0.1" dstip="10.0.0.21" proto="1" length="76" tos="0x00" prec="0xc0" ttl="64" type="5" code="1"
Does anyone have an idea of what I missed or what I could try? I am at my wits end trying to resolve this, but I am sure it is something simple.
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