Sophos UTM 9.5 HotSpot doesn't come up, but an email (daily password) gets sent out

Hi Marcel,

Please show a picture of the Edit of the Wireless Network with the 'Advanced' section open.

Cheers - Bob

BAlfson said:

Hi Marcel,

Please show a picture of the Edit of the Wireless Network with the 'Advanced' section open.

Cheers - Bob

 

Hi Bob,

firstly, thanks for the fast reply.

I attached a screen of the interface you wanted to see and a screen of the mobile HotSpot. Do I have to connect these to get the HotSpot signal sent out? I've been wondering, because I have seen a video by sophos about how to create a HotSpot, but in the video there was just a HotSpot created and nothing else. This doesn't work for me. If you've got an advice for me, then please feel free to answer.

Cheers - Marcel

Do you configure DHCP within the WLAN?

Check ip and default gateway. Without correct IP the portal can't load.

dirkkotte said:

Do you configure DHCP within the WLAN?

Check ip and default gateway. Without correct IP the portal can't load.

 

Hi dirkkotte,

there is an automatically created and configured DHCP-server for the interface of the WLAN.

I bet you could disable the Hotspot and that you still wouldn't see the SSID.  I can't remember hearing about a problem like this.  I would be tempted to delete the Hotspot, Interface and Wireless Network and recreate them from scratch.

Cheers - Bob

Hi Bob,

I did what you would have tried, but nothing changed still can't see the HotSpot SSID. Could it be that the HotSpot Interface got to have an hardware ethernet port assigned?

I've been using an wlan0 port for this, was it wrong maybe?

Anyway thanks in advance for all the replies.

Everything looks correct Marcel, so I would get Sophos Support involved.

Cheers - Bob

Everything looks correct Marcel, so I would get Sophos Support involved.

Cheers - Bob

Hi Bob,

thanks for the reply, I will do so.

Thanks for your time.

Cheers - Marcel

Now I got it, I didn't knew that the HotSpot is attached to the WLAN. I thought it is a seperate signal.

Anyway thanks for all your time. Everything is fine with my UTM