Guest User!

You are not Sophos Staff.

Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 13 replies
  • Subscribers 2 subscribers
  • Views 12628 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Web Protection reporting not showing usernames

charlie145
Model: ASG120
Firmware version: 9.201-23

We have all our users sync'd through Active Directory and they appear in the Users tab of Users & Groups OK. 

However, when we run reporting through:

Logging & Reporting > Web Protection > Web Usage Report > Available Reports: Users

to show how much traffic each user is using the usernames don't display. 

We have some that appear as DOMAIN\username, some appear as username.domain.local and some appear as hostname.domain.local

We also have departments setup with users added but when changing from 'All Departments' to select an individual department for the report nothing shows up at all. 

Can anyone offer any help regarding why the reporting is unable to display the users properly?


This thread was automatically locked due to age.
Parents
  • 0
    "once as TMPC\username and once as username.tmpc.local" - I guess that the user has another application or a second browser that isn't configured to use the proxy.  Windows updates, Dropbox and other applications may or may not be configurable to use the Proxy, so most such accesses are not identified by TMPC\user.

    "username.tmpc.local" - When reporting sees an IP in a log line, it tries to get an FQDN from DNS, so the FQDN appears in the report, but not in the log.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    "once as TMPC\username and once as username.tmpc.local" - I guess that the user has another application or a second browser that isn't configured to use the proxy.  Windows updates, Dropbox and other applications may or may not be configurable to use the Proxy, so most such accesses are not identified by TMPC\user.

    "username.tmpc.local" - When reporting sees an IP in a log line, it tries to get an FQDN from DNS, so the FQDN appears in the report, but not in the log.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?