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Web Protection reporting not showing usernames

charlie145
Model: ASG120
Firmware version: 9.201-23

We have all our users sync'd through Active Directory and they appear in the Users tab of Users & Groups OK. 

However, when we run reporting through:

Logging & Reporting > Web Protection > Web Usage Report > Available Reports: Users

to show how much traffic each user is using the usernames don't display. 

We have some that appear as DOMAIN\username, some appear as username.domain.local and some appear as hostname.domain.local

We also have departments setup with users added but when changing from 'All Departments' to select an individual department for the report nothing shows up at all. 

Can anyone offer any help regarding why the reporting is unable to display the users properly?


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Parents
  • 0
    The Departments in Reporting are useless up through V9.2 (I have yet to check with V9.3) as the local Departments objects must contain users that are synced from Active Directory.  As I said in #6 in Rulz, I consider this more of a bug than a feature deficiency.

    Nonetheless, you may have a real problem with users not being identified by AD-SSO, or maybe these are just Microsoft updates, etc.   Please show several of the lines from the Web Filtering log file where user="" and one where the user is identified.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    The Departments in Reporting are useless up through V9.2 (I have yet to check with V9.3) as the local Departments objects must contain users that are synced from Active Directory.  As I said in #6 in Rulz, I consider this more of a bug than a feature deficiency.

    Nonetheless, you may have a real problem with users not being identified by AD-SSO, or maybe these are just Microsoft updates, etc.   Please show several of the lines from the Web Filtering log file where user="" and one where the user is identified.

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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