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Web Protection reporting not showing usernames

Model: ASG120
Firmware version: 9.201-23

We have all our users sync'd through Active Directory and they appear in the Users tab of Users & Groups OK. 

However, when we run reporting through:

Logging & Reporting > Web Protection > Web Usage Report > Available Reports: Users

to show how much traffic each user is using the usernames don't display. 

We have some that appear as DOMAIN\username, some appear as username.domain.local and some appear as hostname.domain.local

We also have departments setup with users added but when changing from 'All Departments' to select an individual department for the report nothing shows up at all. 

Can anyone offer any help regarding why the reporting is unable to display the users properly?


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Parents
  • Hi, Charlie, and welcome to the User BB!

    Are the users' names and domains listed correctly in the Web Filtering logs?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • Hi, Charlie, and welcome to the User BB!

    Are the users' names and domains listed correctly in the Web Filtering logs?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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