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Executive reports generate but don't send

JimmyM
Recently I stopped receiving executive reports via email.
I get other notifications via email (Admin Logins, etc), but to executive reports.

The report generates if I click "generate Report Now". And I can see the archived monthly reports. But nothing gets sent to me.

I don't have Email Protection turned on. It wasn't turned on when the reports were getting sent in the past.

The Email queues are all empty. My receiving email system hasn't captured them as spam.

Thoughts here?


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Parents
  • 0
    Jimmy, what do you see in the SMTP log file at about the time the Executive Report should be sent?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • 0
    Jimmy, what do you see in the SMTP log file at about the time the Executive Report should be sent?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Children
  • 0 in reply to BAlfson
    The executive report goes out just after midnight.
    There's this...
    2014:11:07-00:00:04 firewall1 smtpd[16316]: Reset password: Connecting to Confd was successful.
    2014:11:07-00:00:04 firewall1 smtpd[16316]: Reset password: Confd returned the expected expiry period: 30 day(s).
    2014:11:07-00:00:04 firewall1 smtpd[16316]: Reset password: Expired passwords successfully deleted.
    2014:11:07-00:00:08 firewall1 smtpd[16307]: Expired letters: Removing letters from SPX Portal that are older than 30 days...
    2014:11:07-00:00:08 firewall1 smtpd[16307]: Expired letters: There was an error while removing expired letters: 

    Then later on this...
    2014:11:07-00:56:20 firewall1 smtpd[12410]: MASTER[12410]: (Re-)loading configuration from Confd
    2014:11:07-00:56:21 firewall1 smtpd[12410]: MASTER[12410]: QR globally disabled, status one set to 'disabled'
    2014:11:07-00:56:21 firewall1 smtpd[12410]: MASTER[12410]: QR globally disabled, status two set to 'disabled'
    2014:11:07-00:56:22 firewall1 exim-in[12422]: 2014-11-07 00:56:22 pid 12422: SIGHUP received: re-exec daemon
    2014:11:07-00:56:22 firewall1 exim-in[12422]: 2014-11-07 00:56:22 exim 4.82_1-5b7a7c0-XX daemon started: pid=12422, no queue runs, listening for SMTP on port 25 (IPv4) port 587 (IPv4) and for SMTPS on port 465 (IPv4)

    in between there's a lot of this...
    2014:11:07-00:55:00 firewall1 exim-out[18593]: 2014-11-07 00:55:00 Start queue run: pid=18593
    2014:11:07-00:55:00 firewall1 exim-out[18593]: 2014-11-07 00:55:00 End queue run: pid=18593
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