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PPPoE unable to authenticate (ISP requires Service Name to be set)

Hi,

I am running Sophos UTM 9.2 in a VM. I am trying to connect to my ISP (Internode in Australia) via PPPoE. Through my testing with other PPPoE clients (the native ones in Windows and OS X), I have figured out that the Service Name cannot be left blank, but any value seems to work (other than blank).

Is it possible to insert a value for the service name either via CLI or in a config file?

Attached below is a copy of the PPPoE logs for reference (using both PAP and CHAP authentication). I have confirmed that the user and password are correct.

Please let me know if more info is required. Thanks

PAP:

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Plugin rp-pppoe.so loaded.

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.6

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: pppd 2.4.6 started by root, uid 0

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: dst ff:ff:ff:ff:ff:ff src 0:15:5d:26[:D]:12

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: [service-name] [host-uniq 86 17 00 00]

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 49

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: dst 0:15:5d:26[:D]:12 src 0:15:5d:26:7:f

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: [AC-name localhost] [service-name] [AC-cookie dc 59 4f 0d 07 c0 be bf 40 af 89 6d 75 75 d5 db 84 04 00 00] [host-uniq 86 17 00 00]

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Send PPPOE Discovery V1T1 PADR session 0x0 length 36

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: dst 0:15:5d:26:7:f src 0:15:5d:26[:D]:12

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: [service-name] [host-uniq 86 17 00 00] [AC-cookie dc 59 4f 0d 07 c0 be bf 40 af 89 6d 75 75 d5 db 84 04 00 00]

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Recv PPPOE Discovery V1T1 PADS session 0x3b length 12

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: dst 0:15:5d:26[:D]:12 src 0:15:5d:26:7:f

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: [service-name] [host-uniq 86 17 00 00]

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: PADS: Service-Name: ''

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: PPP session is 59

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Connected to 00:15:5d:26:07:0f via interface eth1

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: using channel 4

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Using interface ppp0

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: Connect: ppp0  eth1

2014:11:05-20:48:33 gateway pppd-pppoe[6022]: sent [LCP ConfReq id=0x1  ]

2014:11:05-20:48:34 gateway pppd-pppoe[6022]: rcvd [LCP ConfReq id=0x1  ]

2014:11:05-20:48:34 gateway pppd-pppoe[6022]: sent [LCP ConfAck id=0x1  ]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: sent [LCP ConfReq id=0x1  ]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: rcvd [LCP ConfAck id=0x1  ]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: sent [LCP EchoReq id=0x0 magic=0x9bbc68eb]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: sent [PAP AuthReq id=0x1 user=“username@internode.on.net" password=]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: rcvd [LCP EchoReq id=0x0 magic=0x3f8b4ee]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: sent [LCP EchoRep id=0x0 magic=0x9bbc68eb]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: rcvd [LCP EchoRep id=0x0 magic=0x3f8b4ee]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: rcvd [PAP AuthNak id=0x1 "Login incorrect"]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: Remote message: Login incorrect

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: PAP authentication failed

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: sent [LCP TermReq id=0x2 "Failed to authenticate ourselves to peer"]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: rcvd [LCP TermReq id=0x2 "Authentication failed"]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: sent [LCP TermAck id=0x2]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: rcvd [LCP TermAck id=0x2]

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: Connection terminated.

2014:11:05-20:48:36 gateway pppd-pppoe[6022]: Exit.

CHAP:


2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Plugin rp-pppoe.so loaded.

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.6

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: pppd 2.4.6 started by root, uid 0

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: dst ff:ff:ff:ff:ff:ff src 0:15:5d:26[:D]:12

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: [service-name] [host-uniq 15 22 00 00]

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 49

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: dst 0:15:5d:26[:D]:12 src 0:15:5d:26:7:f

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: [AC-name localhost] [service-name] [AC-cookie dc 59 4f 0d 07 c0 be bf 40 af 89 6d 75 75 d5 db 84 04 00 00] [host-uniq 15 22 00 00]

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Send PPPOE Discovery V1T1 PADR session 0x0 length 36

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: dst 0:15:5d:26:7:f src 0:15:5d:26[:D]:12

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: [service-name] [host-uniq 15 22 00 00] [AC-cookie dc 59 4f 0d 07 c0 be bf 40 af 89 6d 75 75 d5 db 84 04 00 00]

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Recv PPPOE Discovery V1T1 PADS session 0x5 length 12

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: dst 0:15:5d:26[:D]:12 src 0:15:5d:26:7:f

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: [service-name] [host-uniq 15 22 00 00]

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: PADS: Service-Name: ''

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: PPP session is 5

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Connected to 00:15:5d:26:07:0f via interface eth1

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: using channel 11

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Using interface ppp0

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: Connect: ppp0  eth1

2014:11:05-21:25:33 gateway pppd-pppoe[8725]: sent [LCP ConfReq id=0x1   ]

2014:11:05-21:25:34 gateway pppd-pppoe[8725]: rcvd [LCP ConfReq id=0x1  ]

2014:11:05-21:25:34 gateway pppd-pppoe[8725]: sent [LCP ConfAck id=0x1  ]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: sent [LCP ConfReq id=0x1   ]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: rcvd [LCP ConfRej id=0x1 ]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: sent [LCP ConfReq id=0x2  ]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: rcvd [LCP ConfAck id=0x2  ]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: sent [LCP EchoReq id=0x0 magic=0xea276b5]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: peer refused to authenticate: terminating link

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: sent [LCP TermReq id=0x3 "peer refused to authenticate"]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: rcvd [LCP EchoReq id=0x0 magic=0x9369087d]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: rcvd [LCP EchoRep id=0x0 magic=0x9369087d]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: rcvd [LCP TermAck id=0x3]

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: Connection terminated.

2014:11:05-21:25:36 gateway pppd-pppoe[8725]: Exit.

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Parents

0 RFCat_vk_01 over 10 years ago

Hi,
I checked the logs of my utm connected to internode and it has pads as ' ', so that is not your problem.

I will restart my connection tonight to get a fresh log to compare to yours and post the results here.

Ian
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0 Renza over 10 years ago in reply to RFCat_vk_01

Thanks. It may be my modem/router (Billion 7800VDOX) malforming the PPP request then. I'll try do some more testing in the mean time.
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0 RFCat_vk_01 over 10 years ago in reply to Renza

Hi,
the value is not a space, there isn't anything in that '' field. I pasted the string into pages to review it.

Ian
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0 Renza over 10 years ago in reply to RFCat_vk_01

So I now have a new modem which works without requiring a service name to be set to enable bridge mode (draytek vigor120). Still can't get it to authenticate to my ISP (Internode in Australia). I'm a bit stumped, here's the current pppd log

2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Plugin rp-pppoe.so loaded.
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.6
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: pppd 2.4.6 started by root, uid 0
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst ff:ff:ff:ff:ff:ff src 0:15:5d:26[:D]:12
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [host-uniq 8a 30 00 00]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 56
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:15:5d:26[:D]:12 src 0:50:7f:f3:2b:42
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [AC-name Vigor2000 PPPoE] [host-uniq 8a 30 00 00] [AC-cookie 41 43 20 43 6f 6f 6b 69 65 20 66 6f 72 20 54 65 73 74 69 6e 67]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Send PPPOE Discovery V1T1 PADR session 0x0 length 37
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:50:7f:f3:2b:42 src 0:15:5d:26[:D]:12
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [host-uniq 8a 30 00 00] [AC-cookie 41 43 20 43 6f 6f 6b 69 65 20 66 6f 72 20 54 65 73 74 69 6e 67]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 49
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:15:5d:26[:D]:12 src 0:15:5d:26:7:f
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [AC-name localhost] [service-name] [AC-cookie 4e 9c 1b 08 81 65 3a f6 7f bf cd 7c d8 b4 2f 7a 2b 04 00 00] [host-uniq 8a 30 00 00]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Recv PPPOE Discovery V1T1 PADS session 0x6 length 37
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:15:5d:26[:D]:12 src 0:50:7f:f3:2b:42
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [host-uniq 8a 30 00 00] [AC-cookie 41 43 20 43 6f 6f 6b 69 65 20 66 6f 72 20 54 65 73 74 69 6e 67]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: PADS: Service-Name: ''
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: PPP session is 6
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Connected to 00:50:7f:f3:2b:42 via interface eth1
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: using channel 43530
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Using interface ppp0
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Connect: ppp0  eth1
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: sent [LCP ConfReq id=0x1   ]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [LCP ConfReq id=0x1   ] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [LCP ConfAck id=0x1   ]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [LCP ConfAck id=0x1   ] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [LCP EchoReq id=0x0 magic=0x59c27982]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [LCP EchoRep id=0x0 magic=0x3df0b647] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [CHAP Challenge id=0x1 , name = "lns20.adl2"] 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [CHAP Response id=0x1 , name = "username@internode.on.net"]
2014:11:25-02:46:08 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:11 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:14 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: sent [LCP EchoReq id=0x1 magic=0x59c27982]
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: rcvd [LCP TermReq id=0x2] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: LCP terminated by peer
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: sent [LCP TermAck id=0x2]
2014:11:25-02:46:18 gateway pppd-pppoe[12426]: Connection terminated.
2014:11:25-02:46:18 gateway pppd-pppoe[12426]: Modem hangup
2014:11:25-02:46:18 gateway pppd-pppoe[12426]: Exit.

Anyone know what's failing now? Have confirmed that username/password are correct. Other devices can connect fine, just not this UTM.

Thanks

Reply

0 Renza over 10 years ago in reply to RFCat_vk_01

2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Plugin rp-pppoe.so loaded.
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: RP-PPPoE plugin version 3.8p compiled against pppd 2.4.6
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: pppd 2.4.6 started by root, uid 0
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Send PPPOE Discovery V1T1 PADI session 0x0 length 12
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst ff:ff:ff:ff:ff:ff src 0:15:5d:26[:D]:12
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [host-uniq 8a 30 00 00]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 56
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:15:5d:26[:D]:12 src 0:50:7f:f3:2b:42
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [AC-name Vigor2000 PPPoE] [host-uniq 8a 30 00 00] [AC-cookie 41 43 20 43 6f 6f 6b 69 65 20 66 6f 72 20 54 65 73 74 69 6e 67]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Send PPPOE Discovery V1T1 PADR session 0x0 length 37
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:50:7f:f3:2b:42 src 0:15:5d:26[:D]:12
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [host-uniq 8a 30 00 00] [AC-cookie 41 43 20 43 6f 6f 6b 69 65 20 66 6f 72 20 54 65 73 74 69 6e 67]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Recv PPPOE Discovery V1T1 PADO session 0x0 length 49
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:15:5d:26[:D]:12 src 0:15:5d:26:7:f
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [AC-name localhost] [service-name] [AC-cookie 4e 9c 1b 08 81 65 3a f6 7f bf cd 7c d8 b4 2f 7a 2b 04 00 00] [host-uniq 8a 30 00 00]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Recv PPPOE Discovery V1T1 PADS session 0x6 length 37
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: dst 0:15:5d:26[:D]:12 src 0:50:7f:f3:2b:42
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: [service-name] [host-uniq 8a 30 00 00] [AC-cookie 41 43 20 43 6f 6f 6b 69 65 20 66 6f 72 20 54 65 73 74 69 6e 67]
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: PADS: Service-Name: ''
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: PPP session is 6
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Connected to 00:50:7f:f3:2b:42 via interface eth1
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: using channel 43530
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Using interface ppp0
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: Connect: ppp0  eth1
2014:11:25-02:46:04 gateway pppd-pppoe[12426]: sent [LCP ConfReq id=0x1   ]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [LCP ConfReq id=0x1   ] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [LCP ConfAck id=0x1   ]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [LCP ConfAck id=0x1   ] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [LCP EchoReq id=0x0 magic=0x59c27982]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [LCP EchoRep id=0x0 magic=0x3df0b647] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: rcvd [CHAP Challenge id=0x1 , name = "lns20.adl2"] 00 00 00 00 00 00 00
2014:11:25-02:46:05 gateway pppd-pppoe[12426]: sent [CHAP Response id=0x1 , name = "username@internode.on.net"]
2014:11:25-02:46:08 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:11 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:14 gateway pppd-pppoe[12426]: sent [CHAP Challenge id=0xf9 , name = "username.cust.internode.on.net"]
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: sent [LCP EchoReq id=0x1 magic=0x59c27982]
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: rcvd [LCP TermReq id=0x2] 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ...
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: LCP terminated by peer
2014:11:25-02:46:15 gateway pppd-pppoe[12426]: sent [LCP TermAck id=0x2]
2014:11:25-02:46:18 gateway pppd-pppoe[12426]: Connection terminated.
2014:11:25-02:46:18 gateway pppd-pppoe[12426]: Modem hangup
2014:11:25-02:46:18 gateway pppd-pppoe[12426]: Exit.

Anyone know what's failing now? Have confirmed that username/password are correct. Other devices can connect fine, just not this UTM.

Thanks

Children

No Data

PPPoE unable to authenticate (ISP requires Service Name to be set)

Submitted a Tech Support Case lately from the Support Portal?