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Dashboards empty

Hi all

I am running the latest UTM 9 software on a HP Proliant Server. The Dashboards are empty, any hints how to fix it? The UTM is running since 10 Month on the same HW.

Please see attached screenshots.

Thank you for any hints!

Regards,
Marcel

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0 scorpionking over 10 years ago
Hi Marcel and welcome to the Sophos User BB!

Are there any PostgreSQL related entries in the System log?
Might be that the DB is broken and needs to be rebuilt.

Is this a Home or paid License?
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Sophos user, admin and reseller.
Private Setup:

XG: HPE DL20 Gen9 (Core i3-7300, 8GB RAM, 120GB SSD) | XG 18.0 (Home License) with: Web Protection, Site-to-Site-VPN (IPSec, RED-Tunnel), Remote Access (SSL, HTML5)

UTM: 2 vCPUs, 2GB RAM, 50GB vHDD, 2 vNICs on vServer (KVM) | UTM 9.7 (Home License) with: Email Protection, Webserver Protection, RED-Tunnel (server)
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0 BAlfson over 10 years ago

Marcel, if this is a paid license, you should ask your reseller to get Sophos Support involved - do not do the following yourself.

If you're on a home-use license, as root on the command line:
cd /var/log/reporting/rrd
rm *
cd /etc/init.d
./syslogng restart
./rrdcache restart
cd /usr/local/bin/reporter
./system-reporter.pl

Cheers - Bob

Sophos UTM Community Moderator
Sophos Certified Architect - UTM
Sophos Certified Engineer - XG
Gold Solution Partner since 2005

MediaSoft, Inc. USA
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0 marcel@mrp.ch over 10 years ago

Thank you very much Bob for your step by step guidance, it is working now!!

Regards,
Marcel
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