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Alert emails bouncing due to host using external IP. How do I set this to local host?

I have two servers using Astaro Security Gateway V8. I have both set up to send weekly and daily executive reports, as well as alerts. One of them works fine, the other keeps bouncing emails with the reports. In looking at the logs, I see this difference:

The one that works-

2014:09:14-00:20:07 astaro-dr postfix/smtp[22817]: 28EE934202: to=, relay=127.0.0.1[127.0.0.1]:25, delay=0.03, delays=0.02/0/0/0.01, dsn=2.0.0, status=sent (250 OK id=1XT3AN-0005w2-0a)



The one that doesn't-

2014:09:14-00:22:54 astaro postfix/smtp[977]: D0C19203E0: to=, relay=myhost.com[66.35.42.65]:25, delay=0, delays=0/0/0/0, dsn=5.4.6, status=bounced (mail for [myhost.com]:25 loops back to myself)



In the one that works, the host IP address is the localhost. In the one that doesn't work, it's the external IP address for the domain myhost. After spending some time with Sophos tech support, and comparing the host settings for both environments, I cannot figure out where, in the server where this isn't working, to set the host IP address to use the localhost address instead of the external address. 

As a note, all SMTP traffic going through our firewall works fine, it is only the alerts and reports generated by Security Gateway that are bouncing.



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Parents
  • At the command line as root in the site that doesn't work, what result do you get from:

    cc get notifications recipients


    Cheers - Bob
    PS There's another thread that seems to be about this issue.  What do you see with:

    cc get_objects_filtered '$_->{ref} eq "REF_NotNotInfo011"'

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
Reply
  • At the command line as root in the site that doesn't work, what result do you get from:

    cc get notifications recipients


    Cheers - Bob
    PS There's another thread that seems to be about this issue.  What do you see with:

    cc get_objects_filtered '$_->{ref} eq "REF_NotNotInfo011"'

     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
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