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Missing Daily Executive Reports

DaMaN841
I've been noticing that every few days it seems that Daily Executive Reports aren't being sent out (or at the very least received). Under Logging & Reporting --> Executive Report --> Archived Executive Reports, I am able to see the missing Daily Executive Reports in PDF Format, so that suggests that generation was a success.

My configuration has Daily, Weekly (Sunday) and Monthly Executive Reports enabled. I am also archiving PDF Reports. I am *not* sending reports, however, in PDF format. Finally, each box contains my single email address.

Is there a preferred way to check if there was a problem with the sending aspect? Perhaps a specific Log File?

In comparison, the UTM Manager hasn't missed a beat and it is configured the same way. Obviously a completely separate code line, however, I thought I'd mention it.


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Parents
  • 0
    Have you checked the SMTP log files for the missing days?  If you have an Email Protection subscription, have you checked the 'SMTP Spool' tab to see if a recent item is still stuck in the queue?

    Cheers - Bob
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0 in reply to BAlfson
    I've checked the SMTP Proxy Log and I'm not seeing anything that highlights an issue. I also have Email Protection disabled.

    Initially, I thought there could be a race condition between these two:
    Reset password: Connecting to Confd was successful.
    Reset password: Expired passwords successfully deleted.

    It seemed as though when Expired Passwords came first, Reports were sent out and when Confd came first, they did not, however, I found an exception that ruled that out.

    I never seem to miss emails generated by WebAdmin Logins nor Pattern Updates, however, now I'm beginning to wonder.

    If necessary, I could supply a working and non-working SMTP Proxy Log.
Reply
  • 0 in reply to BAlfson
    I've checked the SMTP Proxy Log and I'm not seeing anything that highlights an issue. I also have Email Protection disabled.

    Initially, I thought there could be a race condition between these two:
    Reset password: Connecting to Confd was successful.
    Reset password: Expired passwords successfully deleted.

    It seemed as though when Expired Passwords came first, Reports were sent out and when Confd came first, they did not, however, I found an exception that ruled that out.

    I never seem to miss emails generated by WebAdmin Logins nor Pattern Updates, however, now I'm beginning to wonder.

    If necessary, I could supply a working and non-working SMTP Proxy Log.
Children
  • 0 in reply to DaMaN841
    It also seems that Weekly is falling into this trap. I noticed this on the Admin notification log, however, I never received this email. [:S]

    2014:08:24-03:39:29 Tornado-1 notifier[3006]: processing notification request for INFO-721
    2014:08:24-03:39:29 Tornado-1 notifier[3006]: successfully processed request for htmlreport
    2014:08:24-03:39:29 Tornado-1 postfix/pickup[26989]: EB70D578E: uid=0 from=
    2014:08:24-03:39:29 Tornado-1 postfix/cleanup[3015]: EB70D578E: message-id=
    2014:08:24-03:39:29 Tornado-1 postfix/qmgr[7029]: EB70D578E: from=, size=399838, nrcpt=1 (queue active)
    2014:08:24-03:39:33 Tornado-1 postfix/smtp[3017]: EB70D578E: to=, relay=mail.optonline.net[167.206.5.250]:587, delay=3.5, delays=0.05/0.01/0.21/3.3, dsn=2.5.0, status=sent (250 2.5.0 Ok.)
    2014:08:24-03:39:33 Tornado-1 postfix/qmgr[7029]: EB70D578E: removed

    Note - tornado-email and personal-email are obviously substitutes [:D]
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