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traceroute issues

rrosson
I am having traceroute issues from nodes that are on the lan side of my Sophos UTM Home running 9.201-23. From the "Tools" on the UTM I am able to traceroute and ping. From one of my nodes that is located behind the UTM, I am only able to traceroute to the comcast router. After that all packets are dropped. I have a /29 for my connection and the LAN segment is using the UTM's IP to for the segment I am tracerouting from as its NAT IP. Below is how the network is setup:

Internet -> Comcast Business Class (Netgear CG3000DCR) -> UTM -> LAN.

All my internal nodes are able to ping without issue to anywhere on the Internet. This has me stumped and I am trying to figure out what I missed.

TIA


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  • 0
    Hi ,

    Please check again that you have ping and trace enable and not only from firewall also trough firewall ( all checkboxes selected ).
    Then look if you don't have a rule that blocks ICMP.

    Please inform.
    Gilipeled.

    Gil Peled.

    CEO- Expert2IT LTD.

    SOPHOS Platinum Partner.

    Gil@expert2it.co.Il.

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  • 0
    Hi ,

    Please check again that you have ping and trace enable and not only from firewall also trough firewall ( all checkboxes selected ).
    Then look if you don't have a rule that blocks ICMP.

    Please inform.
    Gilipeled.

    Gil Peled.

    CEO- Expert2IT LTD.

    SOPHOS Platinum Partner.

    Gil@expert2it.co.Il.

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