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Email Alerts/Reports not working

I have configured the email alerts and reports according to the following knowledge base article: Setting up endpoint email alerts from a console policy

However I haven't receive any of the alerts or reports that I have configured. I have tested the smtp settings and verified that the "TEST" was successfully established. but have been banging my head on this issue for a while now. Anyone have any idea or provide assistance?

Below is the OS and Console version.

OS: Server 2003
EPM: 5.2.1.197


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