last week I noticed that 1 users cannot login in userportals. Today I have seen this entries in User Prefetch log file:
2010:12:20-00:00:13 *** user_prefetch[30094]: # 30 Updating user user-ok
2010:12:20-00:00:13 *** user_prefetch[30094]: # 31 Creating user user-not-ok
Every night, when prefetch occurs, ASG tries to create user-not-ok. Some rows after I see the reason:
2010:12:20-00:00:13 *** user_prefetch[30094]: # 30 Updating user userok
2010:12:20-00:00:13 *** user_prefetch[30094]: # 31 Creating user usernotok
2010:12:20-00:00:14 *** user_prefetch[30094]: $VAR1 = [
2010:12:20-00:00:14 *** user_prefetch[30094]: 'ALREADY_IN_USE_OBJECT',
2010:12:20-00:00:14 *** user_prefetch[30094]: {
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objclass' => 'aaa',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'attrs' => [
2010:12:20-00:00:14 *** user_prefetch[30094]: 'value',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objattr',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objclass',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objtype',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objname'
2010:12:20-00:00:14 *** user_prefetch[30094]: ],
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objname' => 'ipsec.username',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'value' => 'user-not-ok@mycompany.com',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objattr' => 'email_primary',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'name' => 'The Email address \'user-not-ok@mycompany.com\' is already in use by the \'email_primary\' attribute of the aaa->user object \'ipsec.username\'.',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'external' => 'set_object',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'msgtype' => 'ALREADY_IN_USE_OBJECT',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'format' => 'The Email address \'%s\' is already in use by the \'%s\' attribute of the %s->%s object \'%s\'.',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'objtype' => 'user',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'user' => 'Object:REF_SqjLNEdQIq->email_primary',
2010:12:20-00:00:14 *** user_prefetch[30094]: 'fatal' => 1,
2010:12:20-00:00:14 *** user_prefetch[30094]: 'class' => 'email_user'
2010:12:20-00:00:14 *** user_prefetch[30094]: }
2010:12:20-00:00:14 *** user_prefetch[30094]: ];
The email address (it is a system email address) is used for a ipsec connection for a "Locally authenticated" user (ipsec.username).
So? He cannot use userportal for user-not-ok@mycompany.com? He receives the quarantine reports via mail, but he cannot access to spam quarantine portal.
Any solution? I would try to temporary change Primary email address for ipsec.username, prefetch, then re-change to the original address, but I am afraid that this operation could cause issues...
any ideas, opinion?
Thanks
This thread was automatically locked due to age.
