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Unable to disable

JonEtkins
According to the online help, I should be able to temporarily disable a user account by setting their Authentication to "None":
  • None: Select to prevent the user from authentication completely. This is useful, for example, to disable a user temporarily without the need to delete the user definition altogether.


However, when I try to disable an account that is authorized for VPN access, I get denied:
Cannot apply changes:
User is used for authentication.

This seems to fly in the face of the documentation; am I reading too much into it?


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  • 0
    Are you trying to disable the person while he's using the VPN?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    No sir, there are no users active.
  • 0
    What do you see in the User Authentication log?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    I see nothing by my WebAdmin logins.  The account in question is one that I set up for VPN testing a couple of weeks ago and haven't used since, but I'd rather keep the configuration set up but disabled than blow it all away.
    2010:05:19-09:01:28 astaro aua[13247]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="192.168.0.4" user="admin" caller="webadmin" engine="local"
    2010:05:19-10:37:35 astaro aua[18044]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="192.168.0.4" user="admin" caller="webadmin" engine="local"
    2010:05:19-16:11:00 astaro aua[6687]: id="3004" severity="info" sys="System" sub="auth" name="Authentication successful" srcip="192.168.0.4" user="admin" caller="webadmin" engine="local"
  • 0
    You tried to delete a member of the SuperAdmins group?
     
    Sophos UTM Community Moderator
    Sophos Certified Architect - UTM
    Sophos Certified Engineer - XG
    Gold Solution Partner since 2005
    MediaSoft, Inc. USA
  • 0
    Nope, it's just a regular user account, and the only places it is referenced is in the various VPN user lists.
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