Good morning! I have been using ASG at my home for about 6 months now and think it is fantastic. I am Linux Systems Engineer during the day and have used my fair share of Linux routers and ASG is by far the most intuitive and easy to use product out there with this feature set.
That said, I would like to tell you about an issue I encountered this morning that has left me scratching my head.
For reference my network was working flawlessly last night when I went to sleep at about midnight (I also received my daily exec report in my E-mail at that time as well so ASG was fine).
I woke up this morning to begin work and could not get any internet access. Did some basic troubleshooting and determined that I was correctly assigned my static internal IP address, dns information, default gw, everything, but I could not ping the default gateway which is the ASG box. This means I was getting a good DHCP response from the ASG to provide my IP/DNS/etc.
I was able to ping any of the 15 other devices on my network without an issue so my switch seemed okay. I tried moving the ASG box to another switchport and used a new, tested cat5e cable, but still could not ping it.
I hooked up a KVM to the ASG box and verified the interfaces were setup correctly. I checked ethtool and the NICs showed Link Detected and proper speed and duplex. Everything looked perfect!!
I rebooted the ASG a few times, rebooted the switch, and my PC just for good measure. and ran through the above troubleshooting steps again but still could not ping the ASG.
[:@] [:@] [:@]
I was desperate at this point, and I was suspecting a hardware failure (the NICs maybe?). But I didnt have another NIC to test with so I decided to reinstall ASG fresh on the off chance that it was software related.
Much to my surprise after the installation I was able to ping the gateway and even reach the admin interface!
I restored my ASG backup from a week ago and everything is now back to normal (except I lost 6 months of performance data [:(] ).
But for the life of me I can't imagine what would have caused this problem.
If anyone has any thoughts I would really be interested to hear, because I am totally stumped.
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