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Unauthorized to save/download pdf or csv report?

The actual download process works, but the resulting file simply says "Unauthorized access".

ASG 7.504, Reporting, Web Security, Top Domains by User, Last 7 Days, entered an IP address and clicked "Update".  Data looks good.

Clicked the PDF icon and got a popup with "Please be patient, while the report is generated." then a "right click on the icon left and 'Save Target As'".  The file is only a few bytes in size and contains "Unauthorized access".

Any idea how to get the PDF (and CSV does the same) saving function to work?

Could our use of an Astaro Command Center be the cause?

Thanks,

Brian


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